> Markdown version of [/jobs/ext/2744716-it-service-engineer](https://www.wearedevelopers.com/jobs/ext/2744716-it-service-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Service Engineer

- **Company:** Emplyfy
- **Location:** Horley, UK (Remote available)
- **Experience:** Expert
- **Salary:** £30,000.0 - £40,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Systems Engineering, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Security Policy, Windows Servers, Network Architecture, Microsoft SharePoint, TCP/IP, Virtual Local Area Networks, Data Logging, Network Routers, Firewalls (Computer Science), Microsoft InTune, Windows Client
- **Published:** September 6, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5872805496

## About the Role

1. At least 5 years' experience in a similar IT engineering/support position.
 2. Practical experience implementing Cyber Essentials and GDPR security standards (mandatory).
 3. Strong Microsoft 365 experience, including Email, SharePoint, Teams and OneDrive (mandatory).
 4. Experience with Intune, RMM and telephone platforms.
 5. Knowledge of network infrastructure and installations, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
 6. Experience coordinating with external service providers.
 7. Good understanding of IT best practices and structured support processes.
 8. Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
 9. Azure administration and implementation experience.
 10. Good knowledge of Windows 10, Windows 11 and Mac.
 11. Experience with different client builds and imaging.
 12. Strong customer service and communication abilities.
 13. Confident troubleshooting independently and working as part of a team.

## Description

An established technology company is seeking an experienced IT Service Engineer to join its Managed Service Provider team. The business supports a range of high-profile customers and requires an engineer who can deliver professional technical support both remotely and at customer premises.

This role offers a broad technical remit and would suit someone who enjoys customer interaction, troubleshooting and working across different IT environments.
Responsibilities

 * Provide technical support and serve as a primary contact for customers.
 * Attend customer premises as needed to resolve incidents and perform planned maintenance.
 * Manage support requests through the Service Desk tool from initial logging through to resolution.
 * Communicate progress to customers and work within agreed SLA requirements.
 * Escalate serious or high-priority incidents when necessary.
 * Plan daily activities and ensure important tasks are completed within required timescales.
 * Monitor customer environments and maintain the required level of system performance and service.
 * Install, configure, maintain and repair IT hardware and software.
 * Keep service records, tickets and technical documentation accurate and current.
 * Respond to critical incidents both on-site and remotely.


## Related Videos

- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [Challenges of building React and React Native apps](https://www.wearedevelopers.com/videos/448-challenges-of-building-react-and-react-native-apps)
- [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents)

## Related Articles

- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)