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# Technical Support Agent - UK

- **Company:** Tapcart Inc.
- **Location:** UK (Remote available)
- **Experience:** Experienced
- **Salary:** £75,000.0 - £85,000.0
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Apple Xcode, App Store (IOS), Asana, JIRA, Software as a Service, Software Debugging, Programming Tools, Mobile Application Software, Shopify, Systems Integration, Klaviyo Email and SMS Marketing, Break Fix, Bug Reporting, React Native, Google Play, Zendesk
- **Published:** September 6, 2026
- **Apply:** https://startup.jobs/technical-support-agent-uk-tapcart-inc-9929729

## About the Role

* 3 to 5 years of technical support experience, ideally in a SaaS or ecommerce environment supporting mid-market or enterprise customers.
 * Strong working knowledge of Shopify (themes, admin, APIs) and the mobile app ecosystem (App Store and Google Play submissions, builds, releases).
 * Comfort triaging issues across web and native mobile, with hands-on troubleshooting using tools like Proxyman, Xcode and Android simulators, and browser dev tools.
 * Proficiency with helpdesk platforms (Intercom, Zendesk, or Gorgias) and ticketing tools like Asana or Jira.
 * Excellent written and verbal communication, with the ability to make complex technical issues feel simple to a non-technical merchant.
 * Disciplined ticket hygiene and the ability to manage a queue with competing priorities in a fully remote, async first environment.
 * A bias toward documenting what you learn so the rest of the team and our merchants benefit.
 * Right to work in the UK.

## Description

* Own the support queue end to end during European hours. Triage, reproduce, resolve, follow up.
 * Debug across Shopify themes and APIs, our React Native apps, checkout, and integrations like Klaviyo, Algolia, Yotpo, and Recharge.
 * Reproduce issues using device simulators, Proxyman or Charles, browser dev tools, and log readers. Capture clean repro steps and well scoped Asana tickets so engineering can act fast.
 * Use AI daily as part of how you work. Agents for research and debugging, and your judgment on what gets automated next.
 * Train Fin and build out the Help Center so the same question stops reaching a human twice.
 * Tell Product what merchants keep hitting, and push for it to get fixed.

Coverage & Schedule

This role is built for European coverage. You'll work standard UK business hours with a daily two to three hour overlap with our US Support team in your late afternoon. That window is for warm handoffs of in flight tickets, weekly team syncs, and live coaching.


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