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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Engineer, CSRE Provisioning - **Company:** Ticketmaster - **Location:** London, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, JIRA, Cloud Computing, Data Centers, Software Debugging, Distributed Systems, Internet Recruiting, Scrum Methodology, Large Language Models - **Published:** September 6, 2026 - **Apply:** https://www.careerjet.co.uk/job/gb9919fb1dd536438dba514aa6c021175c/eaa ## About the Role * Extensive practical experience operating and evolving production infrastructure at scale, including complex, high-risk migrations and decommissioning. * Deep expertise designing and troubleshooting distributed systems, with a track record of resolving the most complex cross-service failure modes. * Expert understanding of SRE principles - SLIs, SLOs, error budgets - and how to apply them consistently across a large, heterogeneous estate. * Extensive experience with on-premises data center infrastructure and cloud-native environments, including governance, cost trade-offs, and vendor evaluation at scale. * Track record improving observability and alerting across many platforms, not just a single service. * Deep experience with infrastructure-as-code and automation, with a bias toward making operational work repeatable rather than manual. * Excellent software engineering fundamentals, with the judgment to know when a bespoke solution is warranted and when it isn't. * Extensive experience with production readiness, DR validation, and controlled failure testing across critical systems. * Expert-level incident analysis skills, with the ability to identify structural, contributing factors across multiple incidents. * Practical experience directing where LLM and AI-assisted tooling helps engineering work, and where it does not. * Excellent written and verbal communication, including exec-ready summaries, architecture documents, and clear standards. ## Description As a Principal Engineer in Provisioning, you will help set technical direction for how the CSRE hosted platform estate is operated, upgraded, migrated and retired. You will help sequence the largest and highest-risk initiatives, lead on the most complex work and act as a technical escalation point when things go wrong in production. You will help define the operating standards other engineers enforce, resolve ownership questions before they become disputes, and represent Provisioning's technical position to other CSRE teams, application teams and senior leadership. You will multiply your impact through the engineers you develop, while staying hands-on with the platforms. WHAT YOU WILL BE DOING * Help set technical direction and a multi-quarter roadmap for platform lifecycle work across the CSRE hosted estate. * Own the hardest and highest-risk initiatives, personally leading platform-side execution * Help define and evolve Provisioning's supported operating model and standards, deciding what becomes standard versus a documented, time-boxed exception. * Act as a technical escalation point for production incidents on platforms Provisioning operates, driving resilience analysis into durable, structural fixes. * Represent Provisioning's technical position in cross-team architecture and design reviews with Platform Engineering, application teams, and senior leadership. * Build and evolve the reliability, DR and observability practices used across the estate, going deeper than any single platform to ensure they generalize. * Lead service acceptance for the most complex or highest-risk new platforms, setting the bar other engineers apply to the rest. * Identify what infrastructure or process can be retired before advocating for anything new, consistent with the team's 'shrink before growing' principle. * Participate in the team's on-call rotation and act as an escalation point for the most complex incidents - in line with our 'you build it, you run it' mantra, technical ownership at this level still means carrying the pager. * Mentor and develop senior and staff-level engineers through pairing, design review and career coaching. * Contribute to sprint planning and PI-cycle delivery on the PROV Jira board, shaping how capacity is split between planned improvement and reactive operational demand. * Bring structural feedback from operating the estate back into CSRE Platform tooling and Provisioning's own standards., * Lead with service and humility, creating momentum without leaning on authority. * Default to curiosity, asking how a team got where they are before prescribing a solution. * Hold a point of view: ready to say "this is how we do it" and explain why, and just as ready to take a better idea back to platform leadership. * Persuade with evidence and empathy, adapting your message for engineers, product, and senior stakeholders. * Mentor deliberately, helping others grow as engineers and as people who support other engineers well. * Give direct feedback with respect, and protect psychological safety while raising the bar. * Stay patient in a complex organization, keeping work moving when dependencies are slow. * Turn messy inputs into clear next steps without needing every detail resolved first. * Prefer simple mechanisms that scale over bespoke fixes that only you can maintain. * Work sustainably and design systems that do not require heroics to keep running. * Take pride in the documentation and decisions that let teams sustain the work. * Remain adaptable, switching between hands-on debugging and engineering, customer support, and planning as needed., The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms. Ticketmaster may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review. #LI-JCK #LI-Remote Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [The Sustainability Race: AI's Promises, Pitfalls and Potential](https://www.wearedevelopers.com/videos/100155-the-sustainability-race-ai-s-promises-pitfalls-and-potential) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers)