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# Reliability Observability Engineer 2

- **Company:** U.S. Bank
- **Location:** Charlotte, NC, United States
- **Experience:** Experienced
- **Salary:** $86,360.0 - $101,600.0
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Cloud Computing, Distributed Systems, Reliability Engineering, Prometheus, Software Engineering, Datadog, Data Logging, Enterprise Software Applications, Grafana, Kubernetes, Splunk, New Relic (SaaS), Dynatrace, Microservices
- **Published:** September 6, 2026
- **Apply:** https://www.beyondcharlotte.com/job.asp?id=3380058336&tx=VT656TYI&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree, or equivalent work experience
 * Four to five years of relevant work experience in business and risk analysis, IT Service Management, production support, product/project management, or application development

Preferred Skills/Experience

 * Expertise in Observability Engineering , Site Reliability Engineering (SRE) , or Reliability Engineering .
 * Strong knowledge of SLIs, SLOs, Error Budgets, and Customer Journey Monitoring .
 * Demonstrated ability to understand stakeholder needs and guide the development of reliability requirements for large, complex multi-system products.
 * Hands-on experience with APM, RUM, synthetics, monitoring, logging, tracing, and telemetry frameworks .
 * Proficiency with Datadog, Dynatrace, Splunk, Grafana, Prometheus, New Relic, Elastic, or OpenTelemetry .
 * Experience building, standardizing, and tuning operational dashboards and actionable alerts that communicate service health, customer impact, dependency health, performance trends, failure conditions, severity, ownership, routing, and runbook linkage.
 * Strong understanding of distributed systems, microservices, cloud platforms, and Kubernetes .
 * Ability to leverage incident analysis, RCA, and performance data to drive reliability improvements.
 * Excellent stakeholder management, communication, and technical leadership skills.

## Description

* Lead Observability Strategy across critical customer journeys, aligning monitoring capabilities with business outcomes, reliability goals, and customer experience.
 * Define, implement, and govern SLIs, SLOs, Error Budgets, and Reliability Metrics for enterprise applications and services.
 * Design and maintain scalable Observability Architectures , including telemetry instrumentation, monitoring frameworks, tagging standards, and alerting models.
 * Establish Observability Governance for dashboards, alerts, synthetic monitoring, telemetry standards, and lifecycle management of monitoring assets.
 * Partner with Product, Engineering, SRE, and Operations teams to ensure production readiness, application instrumentation, and reliability measurement.
 * Develop and optimize Service Health Dashboards and Reporting that provide visibility into availability, latency, customer impact, dependency performance, and SLO compliance.
 * Analyze telemetry data, incidents, alert history, problem records, and performance trends to identify gaps, reduce alert fatigue, and improve detection accuracy.
 * Provide technical leadership and mentorship on Distributed Tracing, Logging, Metrics, Synthetic Monitoring, Application Performance Monitoring (APM), Real User Monitoring (RUM), and Alert Governance best practices.


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