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# Associate Product Support Engineer in Columbia

- **Company:** Energy Jobline
- **Location:** Columbia, MO, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Microsoft Windows, Artificial Intelligence, Amazon Web Services, Microsoft Azure, Bash Shell, Collaborative Software, Linux, Perl (Programming Language), FaceTime, GoToMeeting, Hyper-V, Hypervisor, Python (Programming Language), Microsoft Office, OpenShift, Cloud Services, Salesforce.Com, VirtualBox, Virtualization Technology, Cisco WebEx, Scripting, System Availability, Prompt Engineering, Information Technology, Gsuite, Zendesk, Vmware
- **Published:** September 6, 2026
- **Apply:** https://www.energyjobline.com/job/associate-product-support-engineer-columbia-31538400

## About the Role

* Practical knowledge of Cloud Deployments (such as AWS/Azure/GCP)
 * Basic knowledge of Hypervisor technologies (such as VMware, Hyper-V, VirtualBox, OpenShift)
 * Practical experience with Operating Systems
 * Basic Knowledge of scripting (Perl / Bash / Python / JavaScript)
 * Proficient with Collaboration Tools
 + Zoom
 + WebEx
 + GoToMeeting
 + Google Meets
 + FaceTime
 * Proficient with Microsoft Office
 * Proficient with Google Suite Applications (Gmail, Calendar, Drive)

Skills:

 * Hands-on experience with Linux / Windows Operating Systems
 * Hands-on experience with virtualization technologies
 * Practical knowledge of Customer Relationship Management (CRM) systems
 + SalesForce (SFDC)
 + ZenDesk
 * Proficient in prompt engineering, AI research and notetaking, and other advanced AI tools

Education/Experience Requirements:

 * Associate's Degree or higher in Computer Science or related field.
 * At least 1-2 years of professional experience in Technical Customer Support

## Description

SIOS Technology Corp. is seeking a talented and enthusiastic Associate Product Support Engineer to join our fast-paced and fun Customer Experience Team located on the University of South Carolina campus (Columbia, SC).

The Associate Product Support Engineer is the first line of contact for customers experiencing issues with installation, configuration, operation, and management of the SIOS solution. As an Associate Product Support Engineer, you will be part of a 7x24 Support Team focused on worldwide customer support for the SIOS family of high availability clustering and continuous data protection products. You will be responsible for providing phone and email support to end customers, resellers, system integrators, and partners for the industry's best solution for ensuring uptime of business-critical applications.

Reporting to the Director, Product Support Engineering, this position requires the ability to work remotely and participate in an After-Hours Pager rotation.

What you will be doing:

 * Provide day-to-day support to customers with valid support contracts to ensure that customer expectations are exceeded
 * Identify, troubleshoot, and resolve issues reported
 * Track issues using the provided support tools
 * Own and manage issues through resolution, working with Engineering, Sales, and Product Management as necessary
 * Ensure support service levels are met or exceeded
 * Validate that customers have current support contracts
 * Join After Hours support rotation
 * Provide all levels of support and escalate to Engineering when necessary
 * Work with Support and/or Product Development to troubleshoot and workaround product issues
 * Create enhancement requests and product change requests when reported by customers
 * Prioritize time and support cases


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