> Markdown version of [/jobs/ext/2746800-technical-support-supervisor](https://www.wearedevelopers.com/jobs/ext/2746800-technical-support-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Supervisor - **Company:** HME, Inc. - **Location:** Arizona, TX, United States - **Experience:** Expert - **Salary:** $72,000.0 - $86,000.0 - **Contract:** Permanent contract - **Skills:** Adobe Analytics, Information Technology - **Published:** September 6, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-support-supervisor-phoenix-az--1961f7f6-37e0-49cb-83b9-8fb66e91d2f3 ## About the Role * Understanding of complex telephone and computer systems common to help desk operation. * Excellent verbal and written communication skills. * Strong supervisory and customer service skills. * Ability to be available for on-call after-hour rotation (monthly) * Experience * 3+ years Related Field - Preferred * 1+ years Related Field - Required * Education * AA Degree (2 years college) - Preferred * Travel * 0%, Communication Skills, Computer Systems, Continuous Improvement, Corrective Action, Customer Relations, Customer Satisfaction, Customer Service Management, Customer Support/Service, Develop and Maintain Customers, Fast Food, Follow Through, Help Desk, Leadership, Operational Support, Operations, People Management, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Procedure Implementation, Quality Management, Quality System Requirements (QSR), Resolve Customer Issues, Restaurant, Schedule Development, Staff Training, Standard Operating Procedures (SOP), Status Reports, Technical Analysis, Technical Leadership, Technical Operations, Technical Support, Time Management, Training/Teaching, Writing Skills ## Description * Following our people centric leadership principles, directly manages the work and performance of the assigned team by developing our people to pursue excellence and flourish * Exhibits and promotes our core values in all activities (Commitment to quality and continuous improvement, integrity, passion for excellence, innovation mindset, drive to win and customer care) * Ensures employees are properly trained and performing at expectation * Manages according to HME Corporate Culture, standard operating procedures, performance objectives and applicable laws * TSR Staff Supervision and Coordination * Develops and implements procedures to maintain high quality, efficient operations for the Technical support staff. * Reviews daily service status reports to ensure timely service and follow-up. * Analyzes Technical problems and determines corrective actions. * Interacts with other departments to resolve service issues requiring special attention. * Manages the schedule for the department to support daily operations, including field assignments. * Training of TSR Staff * Ensures Technical Support Representatives are trained and equipped to perform assigned tasks. -Monitors and evaluates capabilities of support equipment (telephone and computer systems) and makes recommendations to improve efficiency. * Schedules and monitors training to ensure technical support personnel are well trained on all products and technical issues within their scope of duties. * Conducts training and ensures that all technical support representatives are adhering to departmental policies and procedures. * Monitors and evaluates the performance of the technical support staff to ensure service standards and goals are met. * Customer Satisfaction * Promotes and maintains positive customer relations through follow-up with customers to resolve service issues. * Corrects personnel and service issues using good supervisory and customer service skills. * Instills teamwork and unity within the group and promotes a positive working environment. * Performs all other job responsibilities as assigned. ## Related Videos - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [3x Performance: A Humbling Journey](https://www.wearedevelopers.com/videos/100165-3x-performance-a-humbling-journey) - [Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post](https://www.wearedevelopers.com/videos/2018-enabling-intelligent-logistics-automation-home-grown-industrial-iot-platform-at-austrian-post) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [It's not easy being green](https://www.wearedevelopers.com/videos/558-it-s-not-easy-being-green) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Have an Effective 1-on-1 Meeting](https://www.wearedevelopers.com/magazine/451-how-to-have-an-effective-1-on-1-meeting) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)