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# Desktop Support

- **Company:** Stefanini
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, System Configuration, Microsoft Office, Software Engineering, Computer Equipment, Information Technology
- **Published:** September 6, 2026
- **Apply:** https://jobs2.smartsearchonline.com/Stefanini/jobs/jobdetails.asp?jo_num=64681&apply=yes&

## About the Role

* Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware

 * Able to uphold a positive attitude at all times, even under stressful conditions

 * Solution oriented

 * Experience providing white glove treatment

 * Experience supporting remote facilities and users

 * Excellent verbal and written communication skills

 * High level of professionalism and strong personal interaction skills

 * Ability to perform in-depth research and troubleshooting for complex technical issues

 * Ability to prioritize and complete all work tasks with minimal supervision

 * Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds

 * Ability and willingness to learn new technologies

 * High School Diploma (required)

 * Deskside / Desktop / End User Computer experience in a corporate environment

 * Proven ability to handle challenging, rapid-response user support

 * Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

 * A+ Certification

 * Microsoft Certified Professional (MCP)

 * ITIL Foundations
Desired Characteristics

 * A+ Certification
 * Microsoft Certified Professional (MCP)
 * ITIL Foundations
 * Lean Six Sigma

## Description

* Supporting IT equipment in large corporate environment
 * Desktop/laptop tech support (Mac and PC)
 * Windows 7/10 operating systems
 * Support mobile devices, printers, scanners, wireless, VPN, etc.
 * IMAC Support - IT equipment Install/Move/Add/Change
 * Maintain repairs, spare parts, and components
 * Research and troubleshoot problems
 * Maintain system configurations and documentation
 * Track and resolve customer incidents and requests through the client's ticketing tool
 * Troubleshoot and resolve hardware and software issues for Windows devices
 * Backup, restoration, and migration of user data
 * Smart Hands support with networking, server, and telecommunications technologies
 * Printer and peripheral device support
 * Inventory management of IT assets including asset auditing
 * Ability to research and follow appropriate KB articles
 * Ability to work on-call and other after-hours support needs
 * May provide Executive support
 * Various other tasks associated with deskside services
 * May need to be available to provide support at other client locations as needed
 * Other duties as assigned


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