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# Second Level Supporter Helpdesk

- **Company:** Amadeus FiRe AG
- **Location:** Bonn, Germany (Remote available)
- **Salary:** €53,000.0 - €58,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Information Technology
- **Published:** September 6, 2026
- **Apply:** https://www.adzuna.de/details/5871337602

## About the Role

* Erfolgreich abgeschlossene Ausbildung im IT-Bereich oder vergleichbare Qualifikation
 * Erfahrung im IT-Support, idealerweise bereits im 2nd Level
 * Gute Kenntnisse in Windows-Umgebungen und gängigen Anwendungen
 * Erfahrung mit Ticketsystemen und strukturierten Supportprozessen
 * Lösungsorientierte Arbeitsweise, Serviceorientierung, Kommunikationsstärke und Teamgeist

## Description

* Bearbeitung von IT-Anfragen und Störungen im 2nd Level Support
 * Analyse und nachhaltige Behebung von Fehlerursachen
 * Unterstützung des 1st Level Supports
 * Betreuung und Administration von Clients, Anwendungen und Systemen
 * Mitwirkung an der Optimierung von IT-Prozessen und Supportstrukturen


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