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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate IT Support Services Analyst - **Company:** Simpson Manufacturing Company Inc. - **Location:** Columbus, OH, United States - **Salary:** $52,603.0 - $84,198.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Networking Hardware, Local Area Networks, Network Security, Microsoft Office, Microsoft Servers, Wide Area Networks, Wi-Fi Technology, Software Security - **Published:** September 6, 2026 - **Apply:** https://strongtie.wd1.myworkdayjobs.com/External/job/Columbus-OH/Associate-IT-Support-Services-Analyst_R8029 ## About the Role * 1 year experience in a technical call center or supporting users * 1 year experience demonstrable Windows operating system and MS Office expertise * 1 year experience Microsoft Active Directory and Azure environments and in applying application security therewith * 1 year support of basic network infrastructure including LANs, WANs and WiFi. * 1 year experience Microsoft Server support * 1 year managing medium to large projects from planning to fulfillment. If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too: * Self-Management: Display a high level of initiative, effort and commitment towards completing assignments in a timely manner. * Teamwork: Build and sustain cooperative working relationships. * Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task. * Self-Management: Manage multiple projects and completing priorities. * Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses. * Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. * Writing: Write in a clear, concise, and organized manner for the intended audience. * Customer Focus: Quickly and effectively, solve customer problems. ## Description As an Associate IT Support Services Analyst, you will be responsible for the on-site IT support of Simpson Strong-Tie's Ohio, Minnesota, Maryland, and Connecticut offices. You will be providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role. WHAT YOU'LL BE DOING (% of Time) Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%) Install, monitor and maintain user workstations, operating systems, and application (25%) Suggest and implement Helpdesk/IT support process improvements (10%) Assure compliance with internal controls related to particular IT functions (5%) Write knowledgebase articles of solutions and "how to" information for users and IT technicians (5%) Administer and maintain network security access (5%), The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 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