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# IT Support Technician

- **Company:** TQL
- **Location:** Cincinnati, OH, United States
- **Salary:** $35,360.0 - $54,080.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Computer Networks, System Configuration, Desktop Computing, Mobile Application Software, Microsoft Office, System Center Configuration Manager
- **Published:** September 6, 2026
- **Apply:** https://www.careerjet.com/job/usa3645302a00c0e4133856509995c5ba3/eaa

## About the Role

* PC and Network knowledge/experience required
 * IT-related college degree or comparable professional experience required
 * Exceptional customer service skills and a passion for helping others
 * Ability to multitask in a fast-paced environment with changing priorities
 * Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
 * A+ and/or Microsoft Certification highly preferred

## Description

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.
What's in it for you, * Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues

 * Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
 * Setting up new workstations and relocating existing ones (light bending/lifting required)
 * Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
 * When on-call, responding to after-hours calls from employees regarding technical issues
 * Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves


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