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# End User Computing Technician II

- **Company:** The E.W. Scripps Company
- **Location:** Atlanta, GA, United States
- **Experience:** Starter
- **Salary:** $65,000.0 - $68,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Computer Networks, Linux, Hard Disk Drives, Network Protocols, User Environment Management, Diagnostic Tools, Malware, Microsoft InTune, Casper Suite, Laptops
- **Published:** September 6, 2026
- **Apply:** https://www.careerjet.com/job/usa671cb8500e9bf1ab99570c87edfd2a5/eaa

## About the Role

High School Diploma preferred
Generally 1-3 years of desktop experience
Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired
WHAT YOU'LL BRING
Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
Working knowledge of Azure, Entra, Intune, Jamf, and similar enterprise tools is desired.
Familiarity with Dell/HP and Mac laptops
Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
Strong communication skills and working effectively with employees to understand and resolve technical issues
Strong customer service skills
Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
Ability to document technical support activities and maintain accurate records.
Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).
Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings.
Ability to be on call and support a 24-hour/ day and 7-day/ week operations environment as needed.
Must be able to lift up to 50 pounds.
WHERE YOU'LL LIVE, WORK, AND PLAY

## Description

Are you passionate about technology and helping people solve problems? Join Scripps as an End User Computing Technician II, where you'll play a vital role in ensuring our employees have seamless access to the technology they need to excel in their work. In this hands-on position, you'll provide critical technical support across a wide range of technologies from desktops and laptops to printers, scanners, and mobile devices. You'll work with diverse operating systems including Windows, MacOS, and Linux, while collaborating with talented teams to implement innovative solutions.
If you thrive in a fast-paced environment and love making a difference through technology, this is your opportunity to shine!
WHAT YOU'LL DO
Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
Maintain and update system, ensure that software and operating systems are up to date and free from bugs and malware.
Diagnose and repair hardware issues. Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
May provide training and support to employees on how to use hardware and software effectively.
Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies., Job Description: Position Overview: The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for t…

 + 14 days ago


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