> Markdown version of [/jobs/ext/2750837-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2750837-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** The Collective - **Location:** San Francisco, CA, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Wireless LAN, Artificial Intelligence, Macintosh Computers, Apple Mac Systems, Systems Engineering, Bash Shell, Command-Line Interface, Software as a Service, Configuration Management, Information Systems, Daemon Tools, Dynamic Host Configuration Protocol, Domain Name System (DNS), Human Resources Information System (HRIS), Information Technology Operations, Python (Programming Language), Local Area Networks, Networking Basics, Routing, Network Administration, OAuth, OpenID, Performance Tuning, Security Assertion Markup Language (SAML), Single Sign-On, Technical Data Management Systems, Virtual Local Area Networks, Software Vulnerability Management, Wi-Fi Technology, Scripting, Information Technology, Gsuite - **Published:** September 6, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-support-engineer-san-francisco-ca--e32adad2-049c-4932-a64e-df1426e50ca9 ## About the Role * 3-5 years in IT support or IT engineering, with at least 2 supporting a majority-Mac fleet. * System administration and advanced troubleshooting across macOS endpoints, including real command-line fluency (bash/zsh - reading logs, managing services, configuration profiles, scripted fixes) and MDM platform management. * Strong hands-on experience administering core SaaS platforms: Google Workspace, an IdP/SSO platform, MDM, and ITSM tooling. * Working knowledge of modern identity protocols (SAML, OAuth, OIDC, SCIM) and the integrations that run across them. * Scripting in Bash/Zsh and Python. * Solid networking fundamentals - Wi-Fi, LAN, DHCP, DNS, VLANs - and the ability to run an office network day to day. * Conviction that AI and automation should eliminate manual work - you build the fix once rather than click through it again. * Excellent problem-solving and the ability to work calmly under pressure. * Communicate effectively with engineers, security professionals, and business stakeholders - and warmly, without condescension, with the people behind the tickets. * Ticket-queue discipline in a modern ITSM tool - you communicate status, hit SLAs, and close the loop., Accounting, Apple Macs, Artificial Intelligence (AI), Audioconferencing, Automation, Bash Scripting, Bookkeeping, Command Line, Communication Skills, Configuration Management, Cross-Functional, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Documentation, Finance, Fleet Management, Follow Through, HRIS/HRMS, Healthcare Reimbursement, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Knowledge Base, Leadership, Mac Operating System, Machine Tool, Manufacturing Data Management, Network Administration/Management, OAuth, Office Management, Performance Tuning/Optimization, Printers, Problem Solving Skills, Project Execution, Purchasing/Procurement, Python Programming/Scripting Language, Reimbursement, Reporting Dashboards, Scripting (Scripting Languages), Security Assertion Markup Language (SAML), Service Level Agreement (SLA), Single Sign-On (SSO), Software as a Service (SaaS), Systems Administration/Management, Technical Support, Transportation Routing, VLAN (Virtual Local Area Network), Vehicle Fleets, Videoconferencing, Wireless LAN, Yahoo!, YouTube, Zsh (Z Shell) Scripting ## Description Day to day, this is a true hybrid role: most of your time goes deep - engineering our macOS fleet, identity stack, office network, and the automation that runs our IT operations - with the rest spent working the ticket queue and helping people face-to-face. We're a Mac shop end to end. Our stack is modern and lean, and identity sits at the center of everything: our IdP provisions most of our SaaS and our HRIS drives account lifecycle. When something breaks in that chain, you'll be the person who can trace it - not just escalate it. What you'll do: * Systems engineering & automation + Lead the design, implementation, and maintenance of secure, scalable IT infrastructure across identity, endpoints, network, and SaaS. + Build and maintain automated employee-lifecycle (joiner / mover / leaver) workflows that replace manual provisioning work - automation over click-ops. + Contribute to our internal tooling - we script our own dashboards and automation in Python, and increasingly use AI-assisted workflows; you'll help extend them, not just consume them. + Serve as a technical escalation point for issues Tier 1 can't resolve, and turn recurring escalations into permanent fixes. Mac fleet engineering + Troubleshoot advanced macOS issues beyond the GUI: system logs, launch agents/daemons, configuration profiles, plists, disk and FileVault issues - comfortable living in Terminal. + Manage the fleet through MDM: zero-touch deployment, configuration baselines, OS update enforcement, and compliance remediation. + Partner with security on endpoint health - EDR sensor issues, vulnerability remediation, and closing compliance gaps. + Keep asset inventory accurate across procurement, assignment, repair, and decommission. Identity, Workspace & HRIS + Administer and troubleshoot our IdP: SSO/SAML app issues, SCIM provisioning to downstream SaaS, role mappings, and MFA resets. + Administer Google Workspace: accounts, groups, delegation, mail routing and delivery issues - including bulk and scripted admin work. + Trace and fix provisioning breakages across the HRIS IdP SaaS chain, coordinating with People Ops when data is the root cause. Network management + Manage the office network - Wi-Fi, wired LAN, VLANs, DHCP/DNS: monitor health, tune coverage and performance, and keep documentation current. + Troubleshoot connectivity end to end, from a user's laptop to the uplink, and own vendor and ISP escalations through resolution. + Keep office infrastructure running: conference-room AV and video systems, printers, and desk and peripheral deployment. Project execution & collaboration + Own IT projects end-to-end - scoping, timelines, and deliverables - and communicate status clearly to stakeholders along the way. + Partner cross-functionally with security, engineering, and People Ops on rollouts, integrations, and process changes. Service desk & customer service + Own tickets end-to-end in our service desk - access requests, hardware, software, lockouts, Workspace admin - with clear communication and real follow-through. + Deliver white-glove, face-to-face support as a primary onsite IT contact, including support for leadership and onsite events. + Write and maintain knowledge-base articles and runbooks so fixes stick and repeat ## Related Videos - [Keeping applications secure by evolving OAuth 2.0 and OpenID Connect](https://www.wearedevelopers.com/videos/100152-keeping-applications-secure-by-evolving-oauth-2-0-and-openid-connect) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Get started with securing your cloud-native Java microservices applications](https://www.wearedevelopers.com/videos/123-get-started-with-securing-your-cloud-native-java-microservices-applications) - [Delay the AI Overlords: How OAuth and OpenFGA Can Keep Your AI Agents from Going Rogue](https://www.wearedevelopers.com/videos/1637-delay-the-ai-overlords-how-oauth-and-openfga-can-keep-your-ai-agents-from-going-rogue) - [Delegating the chores of authenticating users to Keycloak](https://www.wearedevelopers.com/videos/1558-delegating-the-chores-of-authenticating-users-to-keycloak) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 137 - AI'm not sure about this](https://www.wearedevelopers.com/magazine/485-dev-digest-137-ai-m-not-sure-about-this) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence) - [Dev Digest 134 - Where pixels sing?](https://www.wearedevelopers.com/magazine/477-dev-digest-134-where-pixels-sing)