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# Helpdesk Technician

- **Company:** Stefanini
- **Location:** Detroit, MI, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Outlook, Issue Tracking Systems
- **Published:** September 6, 2026
- **Apply:** https://jobs2.smartsearchonline.com/Stefanini/jobs/jobdetails.asp?jo_num=64176&apply=yes&

## About the Role

* Bachelor"s degree or vocational in IT-related courses is a plus.
 * Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
 * Excellent in oral and written English communication.
 * Excellent customer service skills.
 * Must consistently meet or exceed required performance criteria.
 * Able and willing to take several calls a day when necessary.
 * Familiarity and good working knowledge in PC hardware and software troubleshooting.
 * Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
 * Prior BPO experience in Technical Support is a plus.
 * Familiarity with ticketing system, a strong advantage.
 * Must be willing to work in different shifts.
 * Fresh graduates are encouraged to apply.

## Description

* Provide technical end-user support via telephone, email, or web chat.
 * Provide restorative or maintenance actions to resolve end-user problems.
 * Respond to end-user problems based on standard procedures.
 * Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.


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