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# Service Desk Technician (Nashville, TN) in Brentwood

- **Company:** Energy Jobline
- **Location:** Brentwood, CA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Microsoft Windows, Active Directory, Microsoft Azure, Dynamic Host Configuration Protocol, Domain Name System (DNS), IP Routing, Networking Basics, Remote Administration, TCP/IP, Office365, Gsuite
- **Published:** September 6, 2026
- **Apply:** https://www.energyjobline.com/job/service-desk-technician-nashville-tn-brentwood-31538569

## About the Role

As a Service Desk Technician, you will be responsible for troubleshooting and providing resolutions related to technology issues for Enable clients. Due to the significance of your direct contact with clients, you are an integral part of our support model. You will possess a client-first service attitude, troubleshooting mindset, technical competence, hunger to learn, professional demeanor, and ability to communicate tactfully. Your role extends beyond resolving client issues; you'll actively engage with clients and regularly build relationships, demonstrating excellent customer service along the way., * 1-3 years in an IT support role troubleshooting Tier I - Tier II tickets or a bachelor's degree in a technical area of study

 * Proficient technical skills in the following areas:
 + Current experience supporting Microsoft 365 applications
 + Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
 + Working knowledge of electronic ticketing systems
 * Working knowledge of current Windows OS
 * Ability to undergo and pass a background check in accordance with state and federal laws

Skills:

 * macOS
 * Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
 * Microsoft 365 and Google Workspace administration
 * Remote administration concepts and tools
 * Process/task automation solutions in business or other environments
 * Microsoft Azure
 * Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
 * Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
 * A bachelor's degree in a related area of study

## Description

* Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
 * Building client relationships through the use of active listening and empathetic behavior.
 * Contributing to a collaborative team environment.
 * Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
 * Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.


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