> Markdown version of [/jobs/ext/2752979-associate-director-software-engineering](https://www.wearedevelopers.com/jobs/ext/2752979-associate-director-software-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate Director, Software Engineering - **Company:** CareerCircle - **Location:** San Francisco, CA, United States - **Salary:** $142,400.0 - $224,100.0 - **Contract:** Permanent contract - **Skills:** Computer-Aided Design, Artificial Intelligence, JIRA, Microsoft Azure, Configuration Management Databases, Cyber Security, System Configuration, Information Engineering, Data Visualization, DevOps, Github, Information Technology Operations, Python (Programming Language), Systems Development Life Cycle, Red Hat Enterprise Linux, Ansible, Salesforce.Com, SAP (Applications), SAP Configuration, SAP FI/CO, Software Engineering, Systems Integration, Workflow Management Systems, ServiceNow IT Service Management, Mttr, Generative AI, Information Technology, Virtual Agents, Workday, Servicenow - **Published:** September 6, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/nj/rahway/7fe73cec-12b6-44a4-a032-5ffa8cfe8fba ## About the Role DevOps Github Ansible Operations Leadership Automation Governance Innovation Resilience ServiceNow Compassion Agentic AI Reliability AI Adoption Observability Pharmaceuticals Microsoft Azure Change Requests Maintainability Computer Science Telephone Skills Event Management Data Engineering Change Management Value Realization Influencing Skills Workday (Software), * Bachelor's or Master's degree in Information Technology, Computer Science, Engineering, or related field. * 12+ years of experience in ITSM, IT Operations, or ServiceNow leadership roles. * ServiceNow certifications (CSA, CAD, CIS, and AI-related modules) * Strong expertise in ServiceNow ITSM and process transformation. * Experience with ITOM, Event Management, AIOps, workflow automation, and enterprise integrations. * Proven ability to lead large-scale transformation initiatives and deliver measurable business outcomes. Preferred Qualifications * Experience with ServiceNow ITOM, CMDB, Service Mapping, AI Control Tower, and AI Agents. * Experience integrating with BigPanda or similar AIOps platforms. * Knowledge of Agentic AI, Generative AI, intelligent automation, and autonomous workflows. * Experience integrating ServiceNow with DevOps and SDLC platforms. * Experience in a regulated industry such as pharmaceuticals or healthcare. Success Measures * Increased automation and AI adoption across IT Operations. * Reduced incident volume and mean time to resolution (MTTR). * Improved service reliability and operational efficiency. * Successful deployment of Agentic AI use cases and autonomous workflows. * Measurable business value through process modernization and AI-driven transformation. This leadership role will be instrumental in transforming our Company's IT Operations into an AI-enabled, increasingly autonomous service management ecosystem. Required Skills: Automation, Business Informatics, Business Transformation, Change Management, Computer Science, Data Engineering, Data Visualization, Design Applications, Design for Maintainability, Emotional Resilience, Information Technology (IT), Information Technology Management, Orchestration (Computing), Red Hat Ansible, Service Operations, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Systems Automation, Testing, Use Cases, Workflow Automation, Valid Driving License, Ansible Operations Leadership Automation Governance Innovation Resilience ServiceNow Compassion Agentic AI Reliability AI Adoption Observability Pharmaceuticals Microsoft Azure Change Requests Maintainability Computer Science Telephone Skills Event Management Data Engineering Change Management Value Realization Influencing Skills Workday (Software) ## Description Data Visualization Service Management Application Design Systems Automation Service Operations Workflow Management Systems Integration Workflow Automation Software Development Contingent Workforce Business Informatics IT Service Management Solution Architecture Information Technology Operational Efficiency Intelligent Automation Process Transformation Operational Resilience Artificial Intelligence Business Transformation IT Security Architecture Influencing Without Authority Continuous Improvement Process Systems Development Life Cycle Software Development Life Cycle Key Performance Indicators (KPIs) Information Technology Operations Information Technology Management Generative Artificial Intelligence Configuration Management Databases AIOps (Artificial Intelligence For IT Operations), The Associate Director, ServiceNow ITSM Transformation & AI Operations will lead the modernization of our Company's IT Service Management capabilities through AI-driven operations, automation, and process transformation. This role is responsible for advancing an intelligent operating model that connects ServiceNow, Ansible, BigPanda, observability platforms, and software development processes to improve service reliability, operational efficiency, and employee experience., * Lead the strategy, transformation, and continuous improvement of ITSM processes, including Incident, Problem, Change, Request, and Major Incident Management. * Drive adoption of AI-powered and Agentic AI solutions to automate service operations, incident resolution, and workflow orchestration. * Define and implement end-to-end workflows across ServiceNow, BigPanda, observability platforms, and SDLC tools such as Jira, GitHub, and Azure DevOps. * Partner with Infrastructure, Engineering, Security, Architecture, and Product teams to improve operational resilience and service quality. * Identify and deliver high-value AI, automation, and AIOps use cases that reduce manual effort and accelerate issue resolution. * Establish governance, KPIs, and value realization of metrics for AI-enabled service operations. * Lead cross-functional initiatives and influence stakeholders to drive adoption of future-state operating models., Data Visualization Service Management Application Design Systems Automation Service Operations Workflow Management Systems Integration Workflow Automation Software Development Contingent Workforce Business Informatics IT Service Management Solution Architecture Information Technology Operational Efficiency Intelligent Automation Process Transformation Operational Resilience Artificial Intelligence Business Transformation IT Security Architecture Influencing Without Authority Continuous Improvement Process Systems Development Life Cycle Software Development Life Cycle Key Performance Indicators (KPIs) Information Technology Operations Information Technology Management Generative Artificial Intelligence Configuration Management Databases AIOps (Artificial Intelligence For IT Operations) +0 Google IT Automation with Python, Data Visualization Service Management Application Design Systems Automation Service Operations Workflow Management Systems Integration Workflow Automation Software Development Contingent Workforce Business Informatics IT Service Management Solution Architecture Information Technology Operational Efficiency Intelligent Automation Process Transformation Operational Resilience Artificial Intelligence Business Transformation IT Security Architecture Influencing Without Authority Continuous Improvement Process Systems Development Life Cycle Software Development Life Cycle Key Performance Indicators (KPIs) Information Technology Operations Information Technology Management Generative Artificial Intelligence Configuration Management Databases AIOps (Artificial Intelligence For IT Operations) +0 Google IT Automation with Python Salesforce Developer Associate Director, Software Engineering Merck & Co., Inc Rahway, NJ*On-Site Finance SAP FI/CO Operations Management Governance Innovation Accounting Compassion Prioritization General Ledger Team Leadership Business Process SAP Applications Telephone Skills Functional Design SAP Configuration Workday (Software) Industry Standards Contingent Workforce Business Requirements Order To Cash Process Change Control Process Supply Chain Management Enterprise Resource Planning Integrated Business Planning +0 ## Related Videos - [Innovating Developer Tools with AI: Insights from GitHub Next](https://www.wearedevelopers.com/videos/1268-innovating-developer-tools-with-ai-insights-from-github-next) - [What Developers Get Wrong About Application Quality](https://www.wearedevelopers.com/videos/233-what-developers-get-wrong-about-application-quality) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [The AI-Native Software Team: How Agents Are Rewriting the SDLC](https://www.wearedevelopers.com/videos/100263-the-ai-native-software-team-how-agents-are-rewriting-the-sdlc) - [Bringing AI Model Testing and Prompt Management to Your Codebase with GitHub Models](https://www.wearedevelopers.com/videos/1536-bringing-ai-model-testing-and-prompt-management-to-your-codebase-with-github-models) ## Related Articles - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What is Agentic Programming and Why Should Developers Care?](https://www.wearedevelopers.com/magazine/625-what-is-agentic-programming-and-why-should-developers-care) - [Best US AI Conferences for CTOs in 2026: Build vs. Buy, Vendor Evaluation, and Peer Intelligence](https://www.wearedevelopers.com/magazine/736-best-us-ai-conferences-for-ctos-in-2026-build-vs-buy-vendor-evaluation-and-peer-intelligence)