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# IT Governance & Service Management (PMO)

- **Company:** CareerCircle
- **Location:** Winston-Salem, NC, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $73,450.0 - $132,775.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Apache Tomcat, Cloud Computing Security, Cyber Security, Network Address Translation, Executive Information Systems, IT Management, Internetworking, Python (Programming Language), Network Diagrams, Operational Data Store, Computer Networking Systems, Firewalls (Computer Science), Infrastructure as Code (IaC), Information Technology, Performance Monitor, Terraform, Cisco, Servicenow
- **Published:** September 6, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/all/all/3cee738b-d98c-46c1-b83a-0caf38f987b0

## About the Role

* Requires a BA degree and 4+ years of prior relevant experience or Masters with 2+ years of prior relevant experience. In lieu of degree, additional experience may be required.
 * Ability to obtain and maintain TSA Suitability
 * Ability to obtain and maintain Public Trust security clearance
 * Experience supporting IT governance, PMO, IT service management, program management, or performance-management functions in an enterprise or federal IT environment.
 * Experience with ITIL-aligned service management and governance processes.
 * Experience managing risks, issues, dependencies, corrective actions, and performance reporting.
 * Strong analytical, communication, documentation, organizational, and facilitation skills.
 * Ability to coordinate across technical, management, government, and contractor stakeholders.
 * Ability to support mission-critical operations and competing priorities.
 * ITIL 4 Foundation.
 * PMP or equivalent program-management certification preferred., * TSA, DHS, or other federal IT experience.
 * Experience with ServiceNow and enterprise ITSM/ITOM environments.
 * Experience with SLA management, PMRs, executive dashboards, and operational performance reporting.
 * PMP, ITIL 4, PMI-RMP, or comparable certification., Teamwork
Aviation
Hand Tools
Cleanliness
Communication
Collaboration
Prioritization
Detail Oriented
Health Advocacy
Customer Service
Power Tool Operation
Design Specifications
Valid Driver's License
Artificial Intelligence
Discounts And Allowances
Ability To Meet Deadlines

## Description

Equities
Dashboard
Operations
Leadership
Management
Governance
ServiceNow
Mitigation
Market Data
Coordinating
Communication
IT Governance
Apache Tomcat
Cyber Security
Risk Management
Ancient History
Quality Assurance
Cyber Engineering
Project Management
Program Management
Security Clearance
Service Management
Incident Management
Management Reporting
Technical Management
IT Service Management
Performance Management
Operational Data Store
Service Level Management
Continuous Improvement Process
Milestones (Project Management)
PMI Risk Management Professional
Operational Performance Management
Information Technology Infrastructure Library, Leidos is seeking highly qualified professionals to support the TSA TOMCAT Program. We are especially interested in connecting with current incumbent personnel supporting this mission who are interested in continuing their work and bringing their valuable mission knowledge and experience to Leidos., The IT Governance & Service Management (PMO) position provides centralized governance, service management oversight, performance management, risk management, and program-control support across the TOMCAT environment. The position ensures that IT service delivery remains aligned with TSA requirements, contract objectives, ITIL-aligned processes, SLA commitments, operational priorities, and continuous-improvement objectives.

The position serves as a central coordination point among program management, service owners, technical teams, cybersecurity, quality assurance, stakeholders, and TSA leadership. The role provides management visibility into service performance, risks, issues, dependencies, corrective actions, and improvement initiatives., * Establish and maintain IT governance processes, procedures, reporting mechanisms, and management controls supporting TOMCAT service delivery.

 * Monitor SLA performance, operational metrics, service trends, and performance objectives across service areas.
 * Coordinate recurring governance forums, operational reviews, PMRs, working groups, and stakeholder meetings.
 * Maintain risk, issue, opportunity, dependency, and corrective-action registers and coordinate mitigation activities.
 * Track commitments, milestones, dependencies, deliverables, staffing considerations, and performance across assigned workstreams.
 * Develop executive dashboards, management reports, status briefings, and performance reporting.
 * Analyze operational data to identify service risks, recurring issues, performance trends, and improvement opportunities.
 * Coordinate corrective actions across PMO, service delivery, cybersecurity, engineering, quality, and other functional teams.
 * Support audit readiness, compliance reviews, quality assurance, and maintenance of supporting evidence.
 * Ensure accurate information is maintained within approved systems of record.
 * Coordinate governance activities across ITSM/ITOM, enterprise infrastructure, cybersecurity, critical incident management, project management, and other TOMCAT service areas.
 * Support transition, operational readiness, stabilization, and continual-improvement activities., Auditing
Firewall
Terraform
Operations
Management
Cloud Security
Cisco Networking
Network Diagrams
Security Policies
Business Valuation
Workflow Management
Enterprise Security
Full Stack Development
Artificial Intelligence
Business Transformation
Network Address Translation
Infrastructure as Code (IaC)
Python (Programming Language)
Troubleshooting (Problem Solving)
Cisco Certified Internetwork Expert
Cisco Certified Network Professional
+0
Tier 1 Helpdesk Support
TEKsystems

Irving, TX*Remote

Operations
CompTIA A+
Business Valuation
Full Stack Development
Artificial Intelligence
Business Transformation
+0
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