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# Application Support Analyst

- **Company:** CAI, Inc.
- **Location:** Indianapolis, IN, United States (Remote available)
- **Salary:** $52,000.0
- **Contract:** Permanent contract
- **Skills:** Business Software, Unix, C++ (Programming Language), Databases, Linux Commands, Linux Servers, Software Engineering, Enterprise Software Applications, Information Technology
- **Published:** September 6, 2026
- **Apply:** https://www.indianapolisgigs.com/job.asp?id=3380082630&tx=UT4844TYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

This role is ideal for an IT professional with at least one year of experience who is looking to gain hands-on experience supporting and troubleshooting enterprise applications. Candidates must be based in the continental United States., * Bachelor's or Associate's Degree in Information Technology or an equivalent combination of education and experience

 * Unix and Linux command line experience and knowledge
 * Ability to prioritize work
 * Excellent analytical and problem-solving skills
 * Based in the continental United States
 * Able to work Tuesday - Saturday 8:00am-4:30pm ET

Preferred

 * Knowledge of SQL Server databases
 * Exposure to C/C++ Scripting and automation experience

Physical Demands

 * Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
 * Sedentary work that involves sitting or remaining stationery most of the time with occasional need to move around the office to attend meetings, etc.
 * Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

## Description

As an Application Support Analyst, you will support our client's critical business applications Tuesday through Saturday from 8:00am-4:30pm ET., * Resolve process, application and software issues within Linux servers, databases and other mission-critical systems

 * Communicate and escalate application-related problems and issues to key stakeholders including management, development teams, end users and business leaders
 * Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
 * Write technical procedures and documentation for applications including operations documentation and user guides
 * Perform routine maintenance and updates on applications and servers
 * Use knowledge and judgment to diagnose issues reported to L3 support and resolve them efficiently
 * Monitor the L3 mailbox and ensure all inquiries and requests are addressed
 * Identify recurring problem trends and ensure troubleshooting efforts are completed


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