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# Desktop Support

- **Company:** Stefanini
- **Location:** Houston, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, System Center Configuration Manager, Windows PowerShell, Software Engineering, Microsoft InTune, Casper Suite
- **Published:** September 6, 2026
- **Apply:** https://jobs2.smartsearchonline.com/Stefanini/jobs/jobdetails.asp?jo_num=64677&apply=yes&

## About the Role

o Experience troubleshooting complex issues at L3 support level.
o SCCM/Intune troubleshooting and/or packaging knowledge
o Powershell scripting experience
o JAMF/Apple knowledge

## Description

* Supporting IT equipment in large corporate environment
 * Desktop/laptop tech support (Mac and PC)
 * Windows 11 operating systems
 * Support mobile devices, printers, scanners, wireless, VPN, etc.
 * IMAC Support - IT equipment Install/Move/Add/Change
 * Maintain repairs, spare parts, and components
 * Research and troubleshoot problems
 * Maintain system configurations and documentation
 * Track and resolve customer incidents and requests through the client's ticketing tool
 * Troubleshoot and resolve hardware and software issues for Windows devices
 * Backup, restoration, and migration of user data
 * Smart Hands support with networking, server, and telecommunications technologies
 * Printer and peripheral device support
 * Inventory management of IT assets including asset auditing
 * Ability to research and follow appropriate KB articles
 * Ability to work on-call and other after-hours support needs
 * May provide Executive support
 * Various other tasks associated with deskside services
 * May need to be available to provide support at other client locations as needed
 * Other duties as assigned


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