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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** ACE Limited - **Location:** Temecula, CA, United States - **Experience:** Experienced - **Salary:** $39,520.0 - $50,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Apple Mac Systems, Software Applications, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Microsoft Office, Network Connections, Remote Service Software, Software Engineering, TCP/IP, Windows Desktop, Enterprise Software Applications, Peripherals, Computer Equipment, Information Technology, User Accounts - **Published:** May 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=58665408438364c6 ## About the Role Do you have a High school diploma or GED?, Education & Certifications: * High school diploma or equivalent (required). * Associate or bachelor's degree in information technology or a related field (preferred). * Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications (preferred). Experience: * Minimum of 2 years of experience in a help desk or technical support role. * Hands-on experience with troubleshooting Windows and macOS operating systems. * Knowledge of networking concepts such as TCP/IP, DNS, and DHCP. * Experience with Active Directory, Office 365, and common enterprise software applications. Skills: * Strong problem-solving and analytical skills. * Excellent verbal and written communication skills with a focus on customer service. * Ability to prioritize and manage multiple tasks simultaneously. * Familiarity with remote support tools and ticketing systems. Bonus Skills (not required): * Updating company social media pages. * Web-design * Search Engine Optimization (SEO) skills. * CPU hardware replacement * Server knowledge Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 50 pounds at times. ## Description We are seeking a skilled and customer-oriented Help Desk Technician to provide technical support for a company operating 100-120 work stations. This role is responsible for troubleshooting, diagnosing, and resolving hardware and software issues while providing excellent customer service to employees. The ideal candidate will have a strong understanding of computer systems, networks, and software applications, along with the ability to manage multiple tasks in a fast-paced environment., Technical Support * Serve as the first point of contact for employees seeking technical assistance via phone, email, or in person. * Diagnose and troubleshoot issues related to hardware, software, peripherals, and network connectivity. * Install, configure, and maintain computer hardware, software, and related peripherals. * Assist in resolving printer, scanner, and other office equipment issues. System Maintenance * Monitor and maintain the performance of workstations to ensure optimal operation. * Conduct regular software updates and security patches on all devices. * Manage user accounts, permissions, and access to systems within Active Directory or similar platforms. * Assist in implementing and maintaining company IT policies and security protocols. Documentation & Reporting * Maintain accurate records of support requests and resolutions using a ticketing system. * Create and update technical documentation for common issues and solutions. * Report recurring technical issues to the IT Manager and recommend solutions. Collaboration & Communication * Provide guidance and training to employees on IT systems and best practices. * Collaborate with the IT Manager and other team members to improve IT processes and systems. * Support onboarding of new employees by setting up workstations, accounts, and access. ## Related Videos - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)