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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Applications Support - Recording Operations - **Company:** Mindmatch - **Location:** Madrid, Spain - **Contract:** Permanent contract - **Skills:** Sound Recording and Reproduction, Databases, Relational Databases, Linux, IP Addressing, Subnetting, Linux System Administration, Microsoft SQL Server, Firewalls (Computer Science), Cisco, User Administration - **Published:** September 6, 2026 - **Apply:** https://www.buscojobs.com.es/applications-support-recording-operations-en-alcobendas-ID-369543291 ## About the Role Essential: Around2-5 years of experienceinIT Support, Application Support, Production Supportor a similar technical support position. Strongtroubleshooting and incident-resolution skillswithin production environments. Good understanding of basicNetworking concepts, including IP addressing, subnets, ports, TCP/UDP and firewalls. Hands-on experience working with relational databases, particularlyMySQL and Microsoft SQL Server (MSSQL). Ability to perform database searches, queries and data validations as part of incident investigation. Knowledge ofWindows and/or Linux environments. Ability to understand technical issues, identify the right teams to involve and drive incidents through to resolution. Strong communication skills and confidence working with multiple technical teams and stakeholders. Desirable: Previous experience withVoice Recordingor communications-recording platforms. Experience withNICEand/orVerint, the main Recording platforms used within the environment. Knowledge ofTelephony environments and Cisco technologies. Previous experience working withinbanking, financial services or other business-critical production environments. Knowledge ofITIL practicesand experience working with: Incident Management Problem Management Change Management Escalation processes Incident communication and follow-up ## Description AtLognextwe have been accompanying companies and teams for more than 18 years to identify and implement the technology necessary to advance, making their challenges and objectives our own and getting closer to their reality.Therefore, being aNEXTERmeans that your career and talent become meaningful to you and those around you, allowing you to build what matters most to you and reach your next level.¿Todo listo para enviar su solicitud?Por favor, lea la descripción al menos una vez antes de hacer clic en "Solicitar".We are looking for anL2 Application / Production Support Engineerto join our team for a multinational leader in thefinancial sector, working within itsRecord Keeping Operations (RKO)area.You will join theRecording team, responsible for the platforms that capture, store and make voice communications available in a highly regulated and business-critical production environment.This is aBAU-focused L2 support position, ideal for someone with a solid technical foundation across systems, networking and databases, strong troubleshooting skills and the ability to manage incidents effectively while keeping stakeholders informed.Key Responsibilities:ProvideL2 Application / Production Supportfor critical Voice Recording platforms.Manage day-to-dayBAU operations, ensuring the stability and availability of production services.Perform user administration, including user creation and configuration within Recording platforms.Carry out regularhealth checks, monitoring and operational validations.Investigate, troubleshoot and resolve application and infrastructure-related incidents.Analyse logs, system behaviour and database information to identify the root cause of issues.Query and validate information inMySQL and Microsoft SQL Server databases.Manage incidents, service requests, changes and operational tickets following established procedures.Escalate complex incidents to higher support levels when required, providing clear technical context and evidence.Coordinate with Infrastructure, Network, Database, Telephony, Application and other technical teams to resolve production issues.Keep stakeholders informed throughout the incident lifecycle, providing clear updates on impact, progress and resolution.Follow operational procedures, documentation and IT service-management best practices.Skills:Essential:Around2-5 years of experienceinIT Support, Application Support, Production Supportor a similar technical support position.Strongtroubleshooting and incident-resolution skillswithin production environments.Good understanding of basicNetworking concepts, including IP addressing, subnets, ports, TCP/UDP and firewalls.Hands-on experience working with relational databases, particularlyMySQL and Microsoft SQL Server (MSSQL).Ability to perform database searches, queries and data validations as part of incident investigation.Knowledge ofWindows and/or Linux environments.Ability to understand technical issues, identify the right teams to involve and drive incidents through to resolution.Strong communication skills and confidence working with multiple technical teams and stakeholders.Desirable:Previous experience withVoice Recordingor communications-recording platforms.Experience withNICEand/orVerint, the main Recording platforms used within the environment.Knowledge ofTelephony environments and Cisco technologies.Previous experience working withinbanking, financial services or other business-critical production environments.Knowledge ofITIL practicesand experience working with:Incident ManagementProblem ManagementChange ManagementEscalation processesIncident communication and follow-upOn-call Rotation:The position includes anon-call rotation, although this will not start immediately.You will first receive the necessary training and gain autonomy within the environment.Participation is expected approximatelyafter the first 6 months, depending on your progression and readiness.Once incorporated into the rotation, it will be approximately1 full week of on-call support every 7 weeks.Job Conditions & Benefits:Permanent contract.Work within a multinational and highly regulatedfinancial environment.Competitive salary.Professional Development: Access to an annual budget dedicated to advancing your skills through professional certifications.You will join a critical technology environment whereservice reliability, troubleshooting and effective incident managementare essential.If you enjoy understanding how systems behave in production, investigating technical issues and coordinating their resolution, this could be a great opportunity to take your support career to the next level.Are you ready for yourNEXT LEVEL?xkdbapoIn Lognext we are committed to equality between women and men and as proof of this we have a registered and published Lognext Equality Plan.We also believe that multiculturalism is a source of values, experiences and knowledge that add value to our projects, which is why we believe in diversity, and we are committed to it.We work every day to create environments where people are treated with respect and dignity no matter where they come from, we do not discriminate based on race, religion or beliefs, ethnicity, disability, age, nationality, marital status, sexual orientation, or gender