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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Manager - Global Infrastructure (Network, Cloud/Server/IAM & DBA) - **Company:** pladis - **Location:** London, UK - **Salary:** £74,486.0 - **Contract:** Permanent contract - **Skills:** Amazon Web Services, Microsoft Azure, Cloud Computing, Identity and Access Management, Information Technology Operations - **Published:** September 7, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5873201867 ## About the Role * Strong IT operations leadership experience covering Network, Cloud/Server and/or Database services in a complex enterprise environment. * Proven capability in service management disciplines including Incident, Problem, Change and Service Level Management. * Demonstrated expertise leading major incidents and multi team recovery activities. * Significant demonstrable experience managing large scale third-party partners as primary delivery teams in an outsourced / managed service model. * Strong governance capability across SLA/KPI management, operational reviews, escalations, continual improvement and commercial awareness. * Evidence of managing multiple, conflicting operational issues concurrently and maintaining control under pressure. * Ability to prioritise using business impact, risk and service criticality. * Excellent stakeholder management and communication skills, including clear updates, executive summaries and effective escalation. Desirable * ITIL v3/v4 certification or demonstrable equivalent experience. * Cloud certification(s), e.g. Azure or AWS. * Operational security / governance exposure, e.g. ISO27001-aligned controls. * Experience operating in a global, multi-region and multi vendor environment. ## Description In 2021, pladis proudly opened the doors to our vibrant global hub, the MIU Campus. Located in the heart of Chiswick Park, West London. Just a short 5-minute walk from Gunnersbury Station, our campus is nestled within 33 acres of beautifully landscaped gardens, offering a welcoming and inspiring environment for all. Chiswick Park is home to both our UK and Global Corporate teams, bringing together diverse teams across the business. What will this role achieve? The IT Operations Manager is accountable for the day-to-day operational delivery of global IT infrastructure services across five regions, ensuring stable, secure and high-performing Network, Cloud/Server and Database Administration (DBA) services. The role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk and managing delivery via 3rd party service partners. What will be your key deliverables? Operational Service Delivery * Own day-to-day delivery for Network, Cloud/Server and DBA services across five global regions. * Ensure services meet agreed targets across availability, performance, capacity and resilience. * Drive operational consistency through standardised runbooks, change patterns, monitoring and escalation paths. * Maintain end-to-end service visibility so issues are proactively identified and resolved. Service Management & Incident Leadership * Lead operational management of major incidents, problem management, change and release governance. * Provide command-and-control during P1/P2 incidents, including recovery coordination, stakeholder updates and post incident reviews. * Ensure operational readiness for new services, projects and transitions into BAU. Vendor & Partner Management *(subject to proposal) Management of the delivery of daily operational services via pladis principle service provider (TechMahindra) * Manage multiple third-party partners delivering Network, Cloud/Server and DBA services. * Run effective governance through service reviews, KPI/SLA/XLA performance management, escalation handling, dispute resolution and improvement action tracking. * Coordinate cross-vendor working during incidents and complex changes to secure one-team outcomes. Regional Stakeholder Management * Act as an operational point of contact for regional Infrastructure leads and key business stakeholders. * Translate business impact into operational priorities and provide transparent, crisp service updates. Operational Risk, Compliance & Security Alignment * Maintain operational controls supporting security, audit and compliance requirements. * Ensure service partners follow agreed processes for access control, patching, backup/recovery and change governance. * Identify operational risks and maintain a mitigation roadmap. Continual Service Improvement & Efficiency * Track an improvement backlog across reliability, performance, automation and cost optimisation. * Promote proactive operations, monitoring maturity, event management, self-healing and reduced manual toil. * Support financial transparency through run-cost drivers and cost-to-serve insight. * Financial Responsibilities + No direct budget ownership specified. Supports financial transparency through forecasting input, run-cost drivers and cost-to-serve insights, working with the Head of I&O and vendors. * People Management Responsibility + Number of direct reports: 0 currently specified + Number of dotted line reports: 0 currently specified + Leads cross-functional and vendor teams through operational governance and incident/change coordination; line management may apply depending on organisation design. ## Related Videos - [Containers in the cloud - State of the Art in 2022](https://www.wearedevelopers.com/videos/410-containers-in-the-cloud-state-of-the-art-in-2022) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Reliable scalability: How Amazon.com scales on AWS](https://www.wearedevelopers.com/videos/983-reliable-scalability-how-amazon-com-scales-on-aws) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Most Popular Web Developer Jobs in Europe](https://www.wearedevelopers.com/magazine/163-7-most-popular-web-developer-jobs-in-europe) - [Best Companies to Work For in The UK: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/186-best-companies-to-work-for-in-the-uk-top-25-companies-in-2023)