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# Help Desk Technician

- **Company:** Plaza Auto Mall
- **Location:** New York, NY, United States (Remote available)
- **Experience:** Starter
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Networking Basics, Wi-Fi Technology, Network Routers, User Accounts
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c373e6ff525d1731

## About the Role

We are a fast-growing automotive group operating multiple dealerships with a strong focus on efficiency, technology, and customer experience. We are looking for a reliable and responsive Level 1 Help Desk Technician to support our internal team and keep operations running smoothly., This role requires urgency, strong communication, and the ability to solve problems quickly in a fast-paced environment., * 1-3 years of IT support or help desk experience

 * Strong knowledge of Windows OS
 * Familiarity with Microsoft 365
 * Basic understanding of networking (Wi-Fi, routers, printers)
 * Strong communication and problem-solving skills
 * Ability to manage multiple requests and prioritize effectively
 * Valid driver's license required

Preferred (Not Required)

 * CompTIA A+ or similar certification
 * Experience in a dealership or multi-location environment
 * Familiarity with ticketing/help desk systems

## Description

As a Level 1 Help Desk Technician, you will be the first point of contact for all IT-related issues across our dealerships. You will handle day-to-day troubleshooting, user support, and escalate more complex issues when needed., * Provide first-level technical support (in-person, phone, and remote)

 * Troubleshoot hardware, software, and basic network issues
 * Set up and configure computers, printers, and user accounts
 * Support Microsoft 365 (Outlook, Teams, OneDrive, etc.)
 * Handle password resets, access issues, onboarding/offboarding
 * Maintain clear documentation of tickets and resolutions
 * Escalate complex issues to senior IT support when necessary
 * Travel between dealership locations as needed


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