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# Business System Manager

- **Company:** Trusted Technology Ltd
- **Location:** Ringwood, UK (Remote available)
- **Salary:** £45,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, Business Systems, Software Documentation, Data Integrity, Regression Testing, Release Management
- **Published:** September 7, 2026
- **Apply:** https://www.reed.co.uk/jobs/business-system-manager/57317526

## About the Role

* Strong working knowledge of ITSM / PSA platforms (Halo would be an advantage).
 * Experience configuring workflows, automations, forms, dashboards, and service catalogue structures.
 * Strong analytical thinking, problem solving skills, and attention to detail.
 * Ability to interpret business processes and translate them into system logic.
 * Clear communication skills, comfortable translating technical detail for non technical users.
 * Able to work independently and collaboratively in a fast-paced environment.
 * High attention to detail with a focus on accuracy and quality.
 * Positive, proactive attitude with a strong sense of ownership., * Business Systems Management
 * ITSM Tool Implementation & Management
 * PSA (Public Service Announcements)

## Description

Are you an experienced Business System Manager ready to take ownership of our Halo PSA platform and drive ongoing improvement. You will ensure the system fully supports our operations by designing smart workflows, enhancing automation, resolving issues, and introducing new features. You will be the go to expert for Halo PSA across the business, leading its configuration, optimisation, and strategic development. Joining an experienced Business System Specialist.

Duties Include:

 * Investigating and resolving system issues.
 * Ensuring system changes follow best practice design.
 * Liaising with support and tracking issues through to resolution.
 * Identifying opportunities to streamline processes.
 * Ensuring all automations support business rules and compliance requirements.
 * Maintaining data integrity.
 * Building dashboards, reports, and KPI views.
 * Managing controlled configuration changes, including testing and release management.
 * Reviewing Halo release notes and assessing new features.
 * Maintaining all system documentation.
 * Supporting system upgrades, changes, regression testing, and new features.
 * Providing expert guidance and coaching on system capabilities, limitations, and system best practices.


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