> Markdown version of [/jobs/ext/2767680-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/2767680-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** DICE LIMITED - **Location:** London, UK - **Salary:** £39,583.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Software as a Service, Identity and Access Management, Virtual Private Networks (VPN), Networking Basics, OpenVPN, Single Sign-On, Virtual Local Area Networks, Firewalls (Computer Science), Microsoft InTune, Information Technology, SAP MDG, Casper Suite, Gsuite - **Published:** September 7, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5873191806 ## About the Role * Genuinely passionate about live music and events. * Detail-obsessed. You catch errors before they go live and treat QA as a craft, not a checkbox. * Organised and dependable, comfortable juggling multiple tasks without dropping quality. * A self-starter who takes ownership of tasks end-to-end with minimal oversight. * Comfortable adapting as priorities shift, automation scales, and the scope of the role evolves. * Collaborative by nature. You'll need Core IT skills * Solid macOS software/hardware support. * Experience with MDM tools (Kandji, Jamf, Intune, or similar). * Identity and access management - Google Workspace, SSO and other SaaS platforms. Mindset * You ask "why does this keep happening?" before closing a ticket. * You're comfortable with ambiguity and can prioritise without hand-holding. * You write things down - runbooks, notes, decisions. * You want to understand how things work, not just fix symptoms. Nice to Have * Curiosity about AI-assisted development tools (Claude Code, Copilot, etc.). * Networking fundamentals: VLANs, firewalls, switches, VPN concepts. * Any Slack bot, webhook, or internal tooling project you've built - even a small one. * Scripts & automation - you don't need to be a software engineer, but you should be comfortable writing and maintaining scripts helping with daily tasks. ## Description We're looking for a curious, hands-on IT Support Specialist to join our lean IT team in the London office. This isn't a traditional helpdesk role - you will be a part of a 2-person team, meaning you will be doing a bit of everything, including end-user support, networking, security and system administration (which will provide you with exposure to many systems and technologies), You'll be responsible for on-site and remote end-user support, administration of our core IT systems (Google Workspace, Notion, Slack, Jira, and more), managing access and devices across a mostly macOS environment, and contributing to internal tooling projects. You will * Manage macOS devices via Kandji MDM - deployments, policies, and our custom OpenVPN setup. * Act as the gatekeeper for access management - onboarding, offboarding, SSO, and permissions. * Provide AV support for meeting rooms, all-hands, event spaces and office technology. * Support Slack and Jira-based IT requests, triage issues, and resolve them efficiently. * Document runbooks, processes, and internal guides clearly and consistently. * Support 25 Windows devices via Intune users (alongside our primary macOS environment). * Use available platforms to automate common requests and reduce toil. ## Related Videos - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Dev Digest 118 - not a total recall](https://www.wearedevelopers.com/magazine/452-dev-digest-118-not-a-total-recall) - [Dev Digest 119 - ❤️ === ❤️](https://www.wearedevelopers.com/magazine/454-dev-digest-119) - [Dev Digest 138 - Are you secure about this?](https://www.wearedevelopers.com/magazine/486-dev-digest-138-are-you-secure-about-this) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)