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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems & Operations Manager - Multifamily - **Company:** Hines Interests Limited Partnership - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Program Optimization, System Configuration, Data Validation, Data Integrity, Microsoft Office, Microsoft PowerPoint, Systems Integration - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a0061af0f5413efc ## About the Role * High School Diploma or GED from an accredited institution required * 8+ years of experience in multifamily operations or related roles * 2+ years in a systems, training, or specialist role supporting property or rent management platforms * Hands-on experience with property management systems; Entrata strongly preferred * Strong understanding of onsite leasing, accounting, and operational workflows * Proven ability to partner across functions and influence without direct authority * Excellent written, verbal, and facilitation skills * Strong problem-solving skills and a continuous improvement mindset * Proficiency in Microsoft Office (Excel, PowerPoint, Word) * Hybrid Role, 3 days in-office * Ability to lift 5-15 pounds * Some travel may be required, though limited * Working indoors 80% of time * Working outdoors 20% of time as needed for site visits and potential conferences ## Description The Systems & Operations Manager supports Hines' multifamily platform by serving as a subject matter expert for rent and property management systems and the operational workflows they enable. This role partners closely with Operations, Accounting, Technology, and Training teams to ensure systems are configured effectively, adopted consistently, and aligned with business needs across the portfolio. The position plays a critical role in onboarding, training, system optimization, transitions, and continuous improvement to support operational excellence and a positive onsite team experience. This role also supports portfolio-wide consistency, change adoption, and effective system governance to enable scalable, high-quality operations, including visibility into adoption trends and operational impacts at scale. Responsibilities include, but are not limited to: Systems Ownership & Support * Serve as a primary point of contact for property and rent management systems, supporting leasing, accounting, operations, and reporting workflows * Provide advanced troubleshooting and issue resolution support, partnering with internal teams and vendors as needed * Support system upgrades, enhancements, and configuration changes to align with evolving business needs * Partner with Operations and Technology to help establish, reinforce, and maintain standardized system workflows, controls, and best practices across the portfolio * Support integrations and workflows across related systems (e.g., leasing, accounting, reporting, and resident-facing tools) to ensure a seamless user experience * Help define and reinforce expectations for system usage that support data accuracy, compliance, and consistent operational outcomes Training & Enablement * Develop and deliver system training for new and existing onsite and corporate team members, including onboarding, refresher, and remedial training * Assess ongoing training needs by observing system usage and operational challenges and tailoring training accordingly * Create and maintain training materials, job aids, SOPs, and end-user documentation * Support change management efforts by helping teams adopt new systems, enhancements, or processes through clear communication, training, and follow-up support * Evaluate training effectiveness and adoption trends to inform future training strategies and system enhancements Operational Partnership * Act as a performance improvement resource for onsite teams by identifying gaps, recommending solutions, and reinforcing best practices * Partner cross-functionally with Operations, Accounting, Technology, and Training to support consistent and effective system usage * Support the design and refinement of processes to reduce friction and improve efficiency across the employee and resident experience * Provide insights and recommendations to stakeholders related to system usage trends, adoption challenges, and operational impacts * Share observations and insights with leadership to support decision-making related to systems, process improvements, and portfolio performance Transitions, Implementations & Growth * Support acquisitions, dispositions, and management transitions, including system setup, data validation, testing, and user readiness * Assist with the evaluation, due diligence, testing, and rollout of new tools or third-party products that enhance the multifamily operating platform * Coordinate with vendors and third parties to support training, integrations, and specialized system needs * Support scalable implementation practices that promote consistent adoption across multiple communities and regions Continuous Improvement & Reporting * Monitor system adoption, data integrity, and operational effectiveness; identify trends and recommend improvements * Lead system demonstrations and walkthroughs for internal stakeholders as needed * Identify opportunities to improve efficiency, productivity, and user experience and help implement solutions * Support data quality and reporting accuracy by reinforcing proper system usage and partnering with stakeholders to address recurring data or reporting issues * Contribute to periodic summaries or read-outs that highlight adoption, risks, improvements, and opportunities across the portfolio ## Related Videos - [Beyond the 9–5: Designing Work Around Humans](https://www.wearedevelopers.com/videos/1321-beyond-the-9-5-designing-work-around-humans) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Empowering and Motivating Developers in a Purpose-Driven Team of the Future](https://www.wearedevelopers.com/videos/1177-empowering-and-motivating-developers-in-a-purpose-driven-team-of-the-future) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Should Tech Managers Be Developers First? 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