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# VoIP/Systems Support Technician

- **Company:** Nova Ltd.
- **Location:** Plymouth, MN, United States
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, VoIP, System Configuration, Issue Tracking Systems, Session Initiation Protocols, Networking Basics, Network Administration, Sentiment Analysis, Virtual Local Area Networks, Internet Protocol Telephony
- **Published:** September 7, 2026
- **Apply:** https://www.wayup.com/i-j-VoIP-Systems-Support-Technician-Nova-Communications-105244706564404/

## About the Role

* Experience supporting VoIP systems in a production environment (hosted or on-premise PBX platforms)
 * Solid understanding of networking fundamentals - QoS, VLANs, SIP trunking, and how they affect call quality
 * Comfort troubleshooting under time pressure without losing track of documentation
 * Clear, professional communication with clients who may not be technical
Preferred:

 * Familiarity with a hosted VoIP platform
 * Experience with ConnectWise or a comparable PSA/ticketing system
 * Exposure to structured cabling or on-site network installs
 * Interest in how AI tools (transcription, sentiment analysis, voice agents) apply to telecom support work

## Description

Nova is growing its managed VoIP business at a pace that has outrun our current support bandwidth. Small and mid-sized businesses depend on us to keep their phone systems running without interruption, and we need a technician who can own that reliability - configuring, troubleshooting, and supporting hosted and on-premise VoIP deployments for a client base that expects fast, competent answers.
About Nova
Nova Technologies is a boutique VoIP and telecom provider serving small and mid-sized businesses. We deliver hosted VoIP, on-premise PBX systems, managed network services, structured cabling, and nationwide rollout coordination. We're also building out AI-driven services - voice agents, call transcription, sentiment analysis, and analytics - as a practical extension of what we already do well: keeping our clients' communications running smoothly. Our reputation is built on trust and follow-through, not volume, and we intend to keep it that way as we grow.
About the Role
A year into this role, you'll be the person clients ask for by name when a system issue needs a fast, correct fix. You'll have a working command of our hosted and on-premise VoIP environments, a track record of resolving support tickets without repeat visits, and enough judgment to know when to escalate versus when to solve it on the spot. This role is on-site at Nova, with occasional client-site work in the surrounding area.
What You'll Do

 * Configure, provision, and troubleshoot hosted and on-premise VoIP systems for client accounts
 * Diagnose and resolve voice quality, call routing, and connectivity issues, working through root cause rather than temporary fixes
 * Support client onboarding and system cutovers, including testing and validation before go-live
 * Maintain accurate documentation of system configurations, client environments, and ticket resolutions in ConnectWise
 * Coordinate with network and cabling technicians on multi-part installs where VoIP performance depends on underlying infrastructure
 * Communicate directly with clients during support calls in a way that builds confidence, not just resolves tickets


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