> Markdown version of [/jobs/ext/277028-desktop-support-analyst](https://www.wearedevelopers.com/jobs/ext/277028-desktop-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Analyst

- **Company:** Beacon Hill Staffing Group, LLC
- **Location:** Exeter, PA, United States
- **Experience:** Experienced
- **Salary:** $49,920.0 - $56,160.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, JIRA, Issue Tracking Systems, Office365, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=23acb174f317f638

## About the Role

* 2+ years of hands-on experience in desktop support, service desk, or IT support roles
 * Strong experience supporting Windows operating systems and Microsoft 365 applications
 * Experience troubleshooting hardware, software, printers, and peripheral devices
 * Familiarity with Active Directory user and group management
 * Experience working with ticketing systems (ServiceNow, Jira, Freshservice, or similar)
 * Strong communication and customer service skills
 * Ability to work independently and as part of a team
 * Strong troubleshooting and problem-solving skills

## Description

The Desktop Support Analyst provides hands-on technical support for end users across hardware, software, and peripheral devices. This role is responsible for troubleshooting, resolving, and documenting desktop and end-user computing issues while delivering a high level of customer service.


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service)
- [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks)
- [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)
- [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)