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# IT Technician

- **Company:** Infinity Technology Services LLC
- **Location:** Colorado Springs, CO, United States
- **Salary:** $50,000.0 - $57,345.0
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Active Directory, CompTIA Security+, Desktop Computing, Issue Tracking Systems, Microsoft Office, Network Connections, Software Engineering, Tablet Computers, Peripherals, SC Clearance, Laptops
- **Published:** September 7, 2026
- **Apply:** https://www.clearancejobs.com/jobs/8188807/it-technician

## About the Role

Years of experience: 1+ years technical experience, Education: Associates Degree / High School Diploma in Lieu of Degree Experience will be considered
Certifications: CompTIA Security Plus certification
Clearance Requirement:

Secret Clearance Required
Salary Note

## Description

ITS, LLC is seeking a successful candidate for a full-time IT Technician at multiple levels to support the Garden of the Gods building 2424., Provide Tier II & III technical support to customers and peers including application and hardware support, troubleshoot network connectivity, and assist with requests regarding account administration, training, distribution, and documentation of software, system, and network status.
Install, maintain, configure, troubleshoot/repair IT devices, and software. Includes, but is not limited to, desktop PCs, laptops, tablets, scanners, printers, mobile cellular devices, and peripherals in an environment with Microsoft Windows 10, and Microsoft Office 2016
Utilize Active Directory Users and Computers (ADUC), BMC Remedy, Directory and Resource Administrator (DRA), Dame Ware Remote Control, and other software as needed to assist users and administer user and computer accounts, security groups, and distribution lists
Work independently and as part of a team to troubleshoot and solve hardware and software issues for the user community
Monitor trouble ticket queues and emails for timely customer engagement and resolution
Interact daily with Junior Tech and customers; interaction normally involves the exchange or presentation of information via the phone, email, or face-to-face communication
Interact well with peers, end users, and external support organizations in a professional and courteous manner
Provide software license management for Government Off-the-Shelf (GOTS) and Commercial Off-the-shelf (COTS) software


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