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# IT Service Desk Analyst

- **Company:** Hays Specialist Recruitment LLC
- **Location:** Chardon, OH, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Confluence, JIRA, Desktop Computing, Storage Technologies, Information Technology, Atlassian Tools, Servicenow
- **Published:** September 7, 2026
- **Apply:** https://www.dice.com/job-detail/07035077-2adf-43a1-9d7f-5325c056e59a

## About the Role

4-5+ years experience working in service desk- specifically supporting multiple users end-points. Must be demonstrated in their resume. Companies should have been enterprise shops (not small ma/pa HQ sites)
Must have experience with the Install, upgrade, and configuration of desktop PC hardware and software
Must have experience with Windows environments, Active Directory, and Group Policy
Must have an extremely high sense of urgency and accountability, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Should excel in problem solving, troubleshooting, and analytical skills with the ability to define problems, collect data, establish facts and draw valid conclusions
Must have ITSM experience. They are using Jira Service Management which is an Atlassian ITSM solution built on top of Jira. Features include incident, problem, and change management, service request workflows, SLA tracking, Knowledge base integration (with Confluence); and Automation and reporting. If someone has ServiceNow or other ITSM tools - its fine.
Ability to manage small projects, conduct research, make recommendations, and present findings
Ability to work in a team-oriented and collaborative environment
Ability to lift at least 30 pounds and up to 50 pounds (e.g.rack and unrack computer and storage hardware)
Evening and weekend work as required (only if their are upgrades/things going on that require after-hours support)
LASTLY- MUST HAVE A CLEAN DRIVING RECORD AND RELIABLE CAR. THIS JOB

## Description

Provides tiered support for local IT environment on 24/7/365 basis
Performs remote (centralized) and on-site hardware and software support for end-users/BU's throughout the organization
Assists in set-up, configuration and support of internal/external networks
Assists in setting up and installation of software releases/upgrades and resolve software related problems
Monitors physical and non-physical environments, assist with incident and outage recovery
Act as liaison and point of contact between users and Information Technology department
Drive awareness and provide additional training about IT solutions amongst the Service Desk Team.
Accurately document records/logs of repairs and fixes and maintenance schedule for future reference.
Proactively Manage Hardware and Software assets (purchase, stock, supply to customers)
Collaborate with other IT professionals to apply enterprise-class policies and standards related to IT Infrastructure and Security
Provides outstanding customer service; displays positive energy


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