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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Donor Center Technician I - **Company:** Octapharma Plasma Inc. - **Location:** Redford Charter Township, MI, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Computer Literacy, Workday - **Published:** September 7, 2026 - **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/321714067 ## About the Role * High school diploma or equivalent (GED) required. * Three (3) months' experience in clerical or customer service position preferred. * Specific certification or licensing based on State requirements. * Basic computer knowledge and skills required. * Ability to speak, read, write (legibly and accurately), and understand English required. * Strong customer service skills required. * Strong organizational skills required. * Ability to read, follow, and interpret regulations, instructions and manuals required. * Ability to understand verbal instruction required. * Ability to read numbers on screening equipment and perform basic mathematical calculations required. * Effective communication skills required. SCHEDULING: * Must be able to workday and evening hours, weekends, holidays, and extended shifts on a frequent basis. * Attendance and punctuality required. PHYSICAL REQUIREMENTS: * Utilize all required and appropriate PPE (Personal Protective Equipment) at all times. * Ability to sit or stand for extended periods. * Ability to tug, lift, and pull up to thirty-five pounds. * Ability to bend, stoop, or kneel. * Occupational exposure to blood borne pathogens. * Ability to view video display terminal less than 18" away from face for extended periods of time, up to four (4) hours at a time. * Ability to work in an environment with a temperature of -40C or colder for extended periods. Occasional exposure to and handling of dry ice. * Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests. * Ability to use assistive devices if needed for mobility or communication. Do Satisfying Work. Earn Real Rewards and Benefits., High School Diploma/Equivalency ## Description Donor Center Technician This is What You'll Do: * Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance. * Maintains high level of customer service and positive donor experience in line with company values and culture. * Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands. * Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions. * Monitors donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product. * Maintains Donor confidentiality based on company policy. * Maintains complete and accurate record keeping per company's Standard Operating Procedures. * Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment. * Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste. * Performs other job-related tasks, as assigned. Donor Eligibility: * Ensures that donor meets eligibility criteria based on Standard Operating Procedures. * Performs donor vitals evaluation per Standard Operations Procedure. * Performs finger stick for Microhematocrit and Total Protein determination. * Registers applicant donors per Standard Operating Procedures. Plasma Collection: * Sets up and prepares all equipment and disposable supplies for venipuncture and plasmapheresis procedures per standard operating procedures. * Disconnects donor after plasmapheresis process is completed per standard operating procedures. * Maintains proper ratio to ensure donor safety and quality of product. * Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions. Product Processing: * Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures. * Handles tested and untested product, as well as product with unsuitable test results. * Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures. * Prepares product and samples for shipments, per Standard Operating Procedures and federal transportation regulations. * Monitors freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable. 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