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# Professional Technical Support Engineer

- **Company:** Dematic Corp.
- **Location:** Grand Rapids, MI, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $90,792.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** C (Programming Language), Java (Programming Language), Microsoft Windows, Systems Engineering, C Sharp (Programming Language), Databases, Computer Engineering, Linux, Ethernet, Python (Programming Language), Microsoft SQL Server, Oracle (Applications), Warehouse Management Systems, Peripherals, Information Technology, Hardware Infrastructure
- **Published:** September 7, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/16184598?backUrl=%2Fcareer%2F16184598%2FProfessional-Technical-Support-Engineer-Michigan-Grand-Rapids

## About the Role

* Requires a bachelor's degree in computer science, computer engineering, electrical engineering or related field and 2 years of experience as a Technical Support Engineer, Software Engineer, Systems Engineer or closely related occupation in the material handling industry.
 * Also requires 2 years of experience with Oracle and MS SQL databases; Windows and Linux operating systems; Java, C, C# or Python; Warehouse Management Systems (WMS); Warehouse Control Systems (WCS); and using Matflo and DiQ platforms.
 * 20% travel to various unanticipated domestic locations and occasionally international. Located at Dematic Corp. Headquarters in Grand Rapids, MI. Telecommuting permitted from anywhere in the U.S. Apply at jobs.localjobnetwork.com.

## Description

Assist project and technical engineers in integration of new systems.
*
Assist technical and development personnel in application quality testing. Install, commission, and test installation of material handling solutions.
*
Provide specified technical support to customers.
*
Troubleshoot server hardware, Ethernet networks and other peripherals such as printers.
*
Provide resolutions for Dematic software and hardware products. Coordinate escalation of software bugs to developers to assist in creating patches and fixes for software errors.
*
Resolve issues and assist with system migrations, upgrades, deployments and support.
*
Design and develop test plans for software releases.
*
Develop functional, system, performance and exception test cases and scripts.

 * Analyze test cases and provide regular progress reports.
 * Support provisioning of hardware components, escalation from customer side.?


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