> Markdown version of [/jobs/ext/2773524-it-tier-one-service-desk-technician-in-yaphank](https://www.wearedevelopers.com/jobs/ext/2773524-it-tier-one-service-desk-technician-in-yaphank). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Tier One Service Desk Technician in Yaphank - **Company:** Energy Jobline - **Location:** Yaphank, NY, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Virtual Private Networks (VPN), Networking Basics, Remote Access Technology, Remote Infrastructure Management, ServiceNow IT Service Management, Computer Equipment, Information Technology, User Accounts - **Published:** September 7, 2026 - **Apply:** https://www.energyjobline.com/job/it-tier-one-service-desk-technician-yaphank-31551810 ## About the Role * Strong verbal and written communication skills. * Experience supporting Windows 10/11 operating systems and familiarity with iPhone device management. * Knowledge of IT ticketing systems and remote access tools. * Excellent troubleshooting and problem-solving abilities with keen attention to detail. * At least one year of experience in a technical support role. * Ability to work independently and as part of a team, managing multiple tasks in a high-pressure environment. * Flexibility to work nights and weekends as needed. * Eagerness to learn and adapt to new technologies and challenges., * Associate or Bachelor's degree in Computer Technology or equivalent experience. * Certifications such as CompTIA A+ or Network+. * Basic knowledge of Active Directory (password resets, group membership changes). * Familiarity with Microsoft 365 user support (e.g., password resets, mailbox setup, Teams basics). * Basic networking knowledge (LAN/Wi-Fi troubleshooting, VPN connection setup). * Experience using remote management and remote access tools. * Familiarity with antivirus and endpoint protection tools. * Ability to lift up to 45 lbs., travel between remote locations, and maintain a valid driver's license. ## Description Introduction: We're looking for a tech-savvy problem solver who's passionate about helping people. As a Service Desk Technician, you'll be the go-to resource for our employees, tackling hardware, software, and peripheral issues with skill and a smile. You'll support both on-site and remote staff, ensuring our technology runs smoothly so the business can, too. If you thrive in a fast-paced environment and enjoy delivering top-notch customer service, we'd love to hear from you., * Provide User Support: Deliver exceptional customer service to internal employees. Handle Tier I service requests and troubleshoot PC, printer, and mobile device issues. Perform root-cause analysis to prevent repeat problems. * Support Remote Staff: Offer on-site and remote IT support for employees nationwide. * Manage Hardware: Install, upgrade, and replace computer parts. Maintain accurate asset inventory and documentation. Deploy and decommission PCs as needed. * Meet Service Goals: Address and close tickets promptly to meet or exceed SLA standards while ensuring high-quality customer service. * Administer Accounts: Create, update, and remove user accounts during onboarding, role changes, and terminations. ## Related Videos - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam)