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# Technical Support Coordinator

- **Company:** Infojini Inc
- **Location:** Brentwood, TN, United States (Remote available)
- **Experience:** Expert
- **Salary:** $83,200.0 - $118,560.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Confluence, JIRA, Cloud Computing, Windows PowerShell, Software Engineering, Software Troubleshooting, Event Viewer
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d8517d2f4ac153c

## About the Role

* Strong experience with software troubleshooting and production support.
 * Proven skill with:
 * Log review
 * Windows Event Viewer
 * Root cause analysis
 * Differentiating hardware vs. software issues
 * Familiarity with Jira, Confluence, and diagnostic processes.
 * PowerShell experience (both running scripts and creating new ones).
 * Ability to work across cloud and on-prem environments.

 4. Preferred Candidate Profile (Intangibles)
 * Clear and concise communicator (verbal and written).
 * Self-motivated and able to work independently.
 * Detail-oriented with strong analytical skills.
 * Comfortable acting as a "middle layer" between technical teams., * Mid-level candidate, approximately 4-6 years of relevant experience.
 * Bachelor's degree not required; Associate degree preferred.
 * First time hiring for this specific role within this part of the organization.

## Description

The Technical Support Coordinator role functions as a bridge between DevOps, Development, and Operations, supporting Idemia's Public Security - North America, specifically the Enrollment Services division. Primary Purpose

 * Troubleshoot issues related to Idemia's custom in-house software.
 * Conduct root cause analysis, log review, and initial diagnostic work to determine whether issues stem from:
 * Hardware
 * Software
 * OS/configuration
 * Cloud or endpoint systems
 * Escalate findings to the appropriate team with clear, actionable details.

Nature of the Role

 * Not Help Desk
 * Not Engineering
 * Not Development
 * Sits between these groups to support production operations and reduce engineering interruptions., * Review and interpret Windows Event Viewer, application logs, and system logs.
 * Troubleshoot software crashes, configuration issues, OS problems, and device-level faults.
 * Run and create PowerShell scripts (a mix of both).
 * Gather information to determine escalation paths and reduce workload on software engineers.
 * Document findings clearly via tickets and verbal communication.
 * Assist in stabilizing system performance and recurring issues., On PowerShell
 * Candidate must be able to both use existing scripts and write new ones.

On Daily Tasks

 * Independent resolution expected for:
 * Log review
 * Reinstallation of software
 * OS-level fixes
 * Configuration adjustments
 * Escalation required for:
 * Software errors needing code changes
 * Issues beyond configuration/OS

Example Current Issue

 * Ongoing application crashes requiring extensive log review on multiple machines.


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