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# Computer Support Assistant

- **Company:** The Mit
- **Location:** Cambridge, MA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Desktop Computing, Issue Tracking Systems, Interoperability, Network Troubleshooting, Lightweight Directory Access Protocols (LDAP), Network File Systems, Software Engineering, Systems Architecture, Wireless Access Point, Scripting, Laptops, Servicenow
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2d773297fa11e96e

## About the Role

REQUIRED: High school diploma or equivalent; four years computer user support experience; demonstrable experience in the following areas: TCP/IP and Ethernet networking including VLANs, DNS, and DHCP - Unix/Linux/Windows/MacOS internals and interoperability; familiarity with Audio Visual equipment and multimedia networking; scripting in context of routine task automation; ticketing systems; excellent interpersonal communication; solid systems architecture, software development, and sharp problem-solving skills; ability to learn and adapt quickly to new technologies; must be able to lift up to 50 lbs. and tolerate sound levels requiring ear protection; evening/night/weekend work occasionally required. PREFERRED: Bachelor's degree or equivalent; six years of experience supporting a mixed-operating-system environment; demonstrable experience in the following areas: ITIL/ITSM, ServiceNow, Wide-format printing and design, Active Directory/LDAP, and Windows/NFSv4 ACLs.

## Description

COMPUTER SUPPORT ASSISTANT, Media Lab, to respond and resolve hardware, software, networks, and/or security issues, including installation and updates; respond to non-routine requests for support, identifying which issues to escalate; order, track, and return equipment, including warranty claims; create accounts, configure software/hardware, and orient new hires as part of on-boarding process; stay up-to-date on latest releases of applications, operating systems, and relevant business topics; communicate technical concepts in common terms to ensure all audiences understand; install, configure, and update personal computing devices including desktops, laptops, and mobile devices; troubleshoot wired and wireless access network issues; monitor and communicate systems status to management and develops necessary reports; and resolve complex audiovisual equipemnt issues, supporting conferencing and multimedia requests.


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