> Markdown version of [/jobs/ext/2775058-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2775058-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** Bolt - **Location:** New York, NY, United States - **Experience:** Experienced - **Salary:** $100,000.0 - $105,000.0 - **Contract:** Temporary to permanent - **Skills:** Application Programming Interfaces (APIs), JIRA, Programming Tools, CURL, Log Analysis, Systems Integration, Transaction Data, Postman, Api Design, Zendesk, Webhooks - **Published:** September 7, 2026 - **Apply:** https://www.careerjet.com/job/us2bcad739810d08dc3f18134b4731c5f3/eaa ## About the Role 2-5+ years in Technical Support, Support Engineering, or a similar customer-facing technical role Strong analytical and troubleshooting skills, with the ability to break down complex system behavior into clear root causes You're comfortable reading application code during investigations and have a working knowledge of how software is written to support effective troubleshooting. Experience working with APIs (REST), webhooks, and tools such as Postman, curl, or browser developer tools Ability to interpret logs, system data, and technical signals to drive accurate diagnosis Clear written communication that translates technical findings into actionable, concise updates for both technical and non-technical audiences Experience working in a ticketing or case management system (e.g., DevRev, Zendesk, Jira) with strong ownership and follow-through Comfortable working cross-functionally with Engineering, Product, and Operations in a fast-paced environment Strong prioritization and time management skills when handling multiple high-impact issues A continuous improvement mindset, with a focus on reducing repeat issues through documentation, process changes, or product feedback Customer-focused judgment that balances technical accuracy, urgency, and business impact, 2-5+ years in technical support or a similar customer-facing technical role. Strong analytical and troubleshooting skills, ability to read application code, and experience with APIs, webhooks, and tools like Postman or curl. Must be comfortable interpreting logs, managing tickets, and communicating technical findings clearly. Ability to work cross-functionally and prioritize multiple issues in a fast-paced environment. ## Description Please note, this is a contract-to-hire opportunity with the option to convert to full-time after 3-6 months dependent on business needs. Compensation for this position will be paid on a monthly based on a yearly salary of $105000 USD ($8,750.00 USD/month). Bolt is looking for an L2 Technical Support Engineer to drive fast, accurate, and high-quality resolution of complex customer issues. Working in partnership with frontline Support, Engineering, Product, and Operations teams, you'll own the investigation and resolution of escalated technical cases to ensure a reliable and seamless customer experience. Ideal candidates have the ability to understand technical complexity, take ownership, and practice accountability in each customer interaction. Deep curiosity and the ability to go above and beyond to tackle big problems are key! What You Will Be Doing Serve as the primary escalation point for complex issues from frontline (L1) support, owning investigation through resolution Troubleshoot technical problems across platform functionality, integrations, APIs, configurations, and system behavior Reproduce issues, analyze logs and transaction data, and determine root cause Partner with Engineering and Product to document bugs, provide clear technical context, and track issues through resolution Communicate findings, timelines, and next steps to internal stakeholders and customer-facing teams Prioritize and manage a queue of escalations to meet SLAs and business impact expectations Support incident response efforts, including triage, impact assessment, and post-incident follow-up Identify patterns and recurring issues, recommending fixes, automation, or product improvements to reduce volume and friction Create and maintain internal knowledge articles, troubleshooting guides, and runbooks to enable L1 and improve resolution speed Provide technical guidance and training to frontline teams to increase deflection and confidence Participate in the rotating on-call schedule (approximately every 5 weeks) ## Related Videos - [Are Your APIs Ready for AI Agents](https://www.wearedevelopers.com/videos/2004-are-your-apis-ready-for-ai-agents) - [Don’t Insert Crazy! 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