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# Managed Services Solution Architect Ai-Enabled Service Transformation

- **Company:** Avanade Spainu Company
- **Location:** Madrid, Spain
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Application Lifecycle Management, Application Performance Management, Microsoft Azure, Microsoft Online Services, Cloud Computing, Cyber Security, DevOps, Knowledge Management, Systems Development Life Cycle, Reliability Engineering, Cloud Services, Service Design, Information Technology Outsourcing, Cloud Monitoring, GitHub Copilot, Information Technology, Virtual Agents, Devsecops
- **Published:** September 7, 2026
- **Apply:** https://www.buscojobs.com.es/managed-services-solution-architect-ai-enabled-service-transformation-en-madrid-ID-369828594

## About the Role

Proven experience in Managed Services, IT outsourcing, application management, infrastructure operations, cloud
operations
or service transformation.
Experience in service solutioning, deal shaping, presales, proposal
development
or managed services delivery leadership.
Strong understanding of Managed Services delivery models, including local, nearshore, offshore,
global
and distributed delivery models.
Ability to design and articulate service models covering governance, transition, delivery, tooling, SLAs, KPIs, automation,
reporting
and continuous improvement.
Strong commercial and analytical skills, including experience with estimations, cost models, pricing
assumptions
and financial business cases.
Experience working with Sales, Finance, Delivery and Account teams to shape commercially
viable
and deliverable solutions.
Strong customer-facing skills, with the ability to communicate complex service, technical and operational concepts to business and executive stakeholders.
Knowledge of ITIL-based service management practices and modern delivery approaches such as Agile, DevOps,
DevSecOps
and continuous improvement.
Ability to work effectively across multidisciplinary teams, contributing to collective success while bringing a clear personal point of view.
Preferred Experience
Experience defining or transforming Managed Services models across both
Application Managed Services and Infrastructure / Cloud Managed Services
.
Exposure to AI, automation or intelligent operations use cases within IT services, including AIOps, observability, virtual agents, knowledge automation, service desk automation, code
assistance
or agentic workflows.
Understanding of
Microsoft ecosystem capabilities relevant to Managed Services, such as Azure, Azure Monitor, Application Insights, Defender, Power Platform, Copilot Studio, GitHub
Copilot
or related AI-enabled platforms.
Experience designing service improvement roadmaps, automation backlogs, AI adoption
plans
or operational maturity models.
Experience engaging with C-level or senior client stakeholders in strategic service transformation conversations.
Knowledge of SIAM, FinOps, SRE, cloud operations, security
operations
or enterprise service management would be an advantage.
Core Competencies
Strategic thinking and business value orientation
Customer focus and consultative selling
Managed Services solutioning and service model design
Commercial awareness and financial discipline
Executive communication and storytelling
Collaboration across Sales, Delivery, Finance and Technology teams
Technical passion and curiosity for innovation
Change leadership and continuous improvement mindset
Practical understanding of AI,
automation
and agentic service transformation
Risk awareness,
governance
and responsible AI mindset

## Description

This role is designed for a strategic Managed Services architect capable of shaping commercially compelling, AI-enabledand outcome-driven service models across applications,infrastructureand cloud operations.Position PurposeAvanade is accelerating the growth and evolution of its Managed Services business across Applications, Infrastructure, Cloud and Digital Operations. As part of this ambition, we are looking for aManaged Services Solution Architectwith strong deal shaping, service model design and strategic transformation capabilities.This role willbe responsible forshaping compelling, commerciallyviableand future-ready Managed Services solutions for new and existing clients. The successful candidate will combinedeepunderstanding of Managed Services delivery models with a strong business mindset, helping Avanade define differentiated value propositions, modern operatingmodelsand scalable service frameworks.A key focus of the role will be to contribute to the evolution of Managed Services throughAI-enabled operations, automation,observabilityand Agentic AI service models, supporting both infrastructure and application managed services. The candidate will help clients move from traditional service models towards more intelligent, proactive,measurableand outcome-based services, combining humanexpertisewith AI-driven service orchestration.Therole requires strong customer-facing skills, executive communication, commercialawarenessand the ability to translate complex technical and operational concepts into clear business value for clients.Key ResponsibilitiesThe Managed Services Solution Architect will be accountable for shaping and developing Managed Services solutions across new opportunities and existing client accounts. Responsibilities will include:Lead theend-to-end shaping of Managed Services opportunities, from earlyqualificationand discovery to proposal development, commercialmodellingand contract support.Work with Sales, Account Leadership, Delivery, Finance and Offshore/Nearshore Delivery Centers to design solutions that are operationally robust, commercially competitive and aligned with Avanade's delivery capabilities.Interpret explicit and implicit client requirements,identifyingbusiness drivers, operational pain points, service integration needs,risksand transformation opportunities.Designnext-generation Managed Services operating modelsacross Applications, Infrastructure, Cloud, Workplace, Security and Service Management domains.Define service models that include governance, roles and responsibilities, SLAs/XLAs, KPIs, service integration, transition approach, delivery locations, automationopportunitiesand continuous improvement mechanisms.Contributeto the development ofAI-enabled and agentic service frameworks,identifyingpractical use cases for automation, AI agents and intelligent operations across incident management, request fulfilment, monitoring, application support, infrastructure operations, knowledge management, servicereportingand software delivery lifecycle support.Support the transition from reactive service models toproactive,predictiveandincreasinglyautonomous service operations, ensuring that AI adoption is measurable,governedand aligned with business outcomes.Develop clear and compelling value propositions, business cases and executive narratives that articulate the expected impact of the proposed service model in terms of efficiency, quality, resilience, scalability, userexperienceand innovation.Own or contribute to effort estimation, cost modelling, solution plans, risk assessments and pricing inputs, ensuring full visibility of service costs across the contract lifecycle.Support commercial strategy and client conversations, helping shape pricing models, transformation roadmaps, value-basedpropositionsand long-term service evolution plans.Prepare and present proposals, solutionplansand service transformation approaches to client stakeholders, including technical,operationaland executive audiences.Identifyand mitigate solution risks related to delivery feasibility, transition complexity, tooling, data quality, security, AI governance, commercialassumptionsand contractual commitments.Promote the use of Avanade assets, accelerators, deliverymethodologiesand Microsoft ecosystem capabilities to differentiate Managed Services solutions..Required ExperienceProven experience in Managed Services, IT outsourcing, application management, infrastructure operations, cloudoperationsor service transformation.Experience in service solutioning, deal shaping, presales, proposaldevelopmentor managed services delivery leadership.Strong understanding of Managed Services delivery models, including local, nearshore, offshore,globaland distributed delivery models.Ability to design and articulate service models covering governance, transition, delivery, tooling, SLAs, KPIs, automation,reportingand continuous improvement.Strong commercial and analytical skills, including experience with estimations, cost models, pricingassumptionsand financial business cases.Experience working with Sales, Finance, Delivery and Account teams to shape commerciallyviableand deliverable solutions.Strong customer-facing skills, with the ability to communicate complex service, technical and operational concepts to business and executive stakeholders.Knowledge of ITIL-based service management practices and modern delivery approaches such as Agile, DevOps,DevSecOpsand continuous improvement.Ability to work effectively across multidisciplinary teams, contributing to collective success while bringing a clear personal point of view.Preferred ExperienceExperience defining or transforming Managed Services models across bothApplication Managed Services and Infrastructure / Cloud Managed Services.Exposure to AI, automation or intelligent operations use cases within IT services, including AIOps, observability, virtual agents, knowledge automation, service desk automation, codeassistanceor agentic workflows.Understanding ofMicrosoft ecosystem capabilities relevant to Managed Services, such as Azure, Azure Monitor, Application Insights, Defender, Power Platform, Copilot Studio, GitHubCopilotor related AI-enabled platforms.Experience designing service improvement roadmaps, automation backlogs, AI adoptionplansor operational maturity models.Experience engaging with C-level or senior client stakeholders in strategic service transformation conversations.Knowledge of SIAM, FinOps, SRE, cloud operations, securityoperationsor enterprise service management would be an advantage.Core CompetenciesStrategic thinking and business value orientationCustomer focus and consultative sellingManaged Services solutioning and service model designCommercial awareness and financial disciplineExecutive communication and storytellingCollaboration across Sales, Delivery, Finance and Technology teamsTechnical passion and curiosity for innovationChange leadership and continuous improvement mindsetPractical understanding of AI,automationand agentic service transformationRisk awareness,governanceand responsible AI mindsetSuccess MeasuresThe success of this role will be measured by the ability to:Shape high-quality Managed Services solutions that are compelling,deliverableand commercially sound.Increase the strategic differentiation of Avanade's Managed Services proposals.Contribute to business growth through stronger value propositions, better deal shaping and improved client conversations.Embed AI, automation and agentic service thinking into Managed Services opportunities in a practical and measurable way.Improve alignment between client business outcomes, service design, deliverycapabilitiesand commercial models.Support the evolution of Managed Services from traditional delivery models towards intelligent,proactiveand outcome-based services..


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