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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # CFI - Technical Support - **Company:** Fiserv, Inc. - **Location:** Alpharetta, GA, United States - **Salary:** $40,000.0 - $50,500.0 - **Contract:** Temporary contract - **Skills:** Domain Name System (DNS), Virtual Private Networks (VPN), Remote Desktop Services, Runbook, Salesforce.Com, Firewalls (Computer Science), Information Technology, Servicenow - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e1c58059527b2eb6 ## About the Role * 2+ years of experience in technical support or customer service in a technology, financial services or similar environment. * 1+ year of experience in troubleshooting and problem resolution for software, applications, or systems. * 1+ year of experience creating or maintaining technical documentation such as knowledge articles or runbooks. * 1+ year of experience in client-facing communication, including phone, email and/or ticket-based interactions. * Experience using ticketing or case management tools (for example, ServiceNow, Salesforce Service Cloud or similar platforms). * Education: Associate degree or Bachelor's degree in information technology, computer science, business, or a related field, or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: * Knowledge of financial technology products, payment processing or banking systems. * Understanding of basic network troubleshooting (for example, connectivity, DNS, VPN, firewalls). * Experience with remote desktop support tools and secure access methods. * Experience working in a contact center or service desk environment with defined service level agreements., You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. ## Description As a CFI - Technical Support associate, you will provide advanced technical support to clients, resolving complex issues and ensuring high levels of satisfaction. You will work closely with internal teams across Client Services and Technology to troubleshoot incidents, document resolutions, and prevent recurrence. Your work helps maintain reliable, high-quality services that support our clients' critical business operations. What you'll do: * Provide advanced Tier 2 technical support to clients, resolving complex application and system issues efficiently. * Troubleshoot, diagnose and resolve incidents using established tools, knowledge bases and diagnostic procedures. * Collaborate with internal technology, product and operations teams to drive timely resolution of client issues. * Document client interactions, technical findings and solutions in case management systems with clear, complete details. * Identify trends in recurring issues and recommend process or product improvements to reduce incident volume. * Follow defined incident, problem and change management practices, including proper escalation when required. * Participate in training and cross-training to maintain current knowledge of products, services and support procedures. * Responsibilities listed are not intended to be all-inclusive and may be modified as necessary., * This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. * This role requires use of a computer and audio equipment. * You will work an assigned schedule of Monday through Friday 8 a.m.-6 p.m. ## Related Videos - [Fintech Rebellion: How Developers Are Disrupting the Future of Commerce](https://www.wearedevelopers.com/videos/596-fintech-rebellion-how-developers-are-disrupting-the-future-of-commerce) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Bridging AI and Nomad: a Go-based MCP Server for Cluster Control](https://www.wearedevelopers.com/videos/2063-bridging-ai-and-nomad-a-go-based-mcp-server-for-cluster-control) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Much FAANG Companies Actually Pay Software Engineers in 2025](https://www.wearedevelopers.com/magazine/230-how-much-faang-companies-actually-pay-software-engineers-in-2025) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)