> Markdown version of [/jobs/ext/277874-help-desk-tech-1](https://www.wearedevelopers.com/jobs/ext/277874-help-desk-tech-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Tech 1 - **Company:** Southeastern University - **Location:** Lakeland, FL, United States - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Local Area Networks, Microsoft Office, Remote Service Software, Wide Area Networks, Wireless Networks, Computer Equipment, Information Technology - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=43caaee3700f9241 ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, Required Education: High School/GED Preferred Education: Associates Degree in Computer Science, Business or Information Technology LICENSES/CERTIFICATIONS IT Technical Certificates are preferred EXPERIENCE Required: One year of helpdesk related experience Preferred: Two or more years of helpdesk related experience, * IRM knowledge and experience with a Microsoft Windows Active Directory domain. * On-call availability. * Proficient in Microsoft Office suite. * Knowledge of Windows, Apple, and Android operating systems. * Ability to multitask. IT experience in a Professional/Business environment Preferred: * Proficiency in Mac OS and IOS * Proficiency in Microsoft Windows * A+ Certification * Experience in higher education processes and procedures, Lift 30 to 40 pounds ## Description Provide first-line technical support for faculty, staff, and students. Act as a bridge between initial triage and advanced technical support, ensuring issues are accurately diagnosed, documented, and resolved or escalated efficiently. Deliver excellent customer service with professionalism and clarity., * Provide technical assistance and support for issues related to computer systems, software and hardware. * Respond to issues in person, on the phone or through remote support tools. * Install, modify, and repair computer hardware and software. * Troubleshoot and resolve problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other wired and wireless networking systems. * Follow-up with users to ensure issues are resolved., All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment., * SEU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. * Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. * Work-related injuries must be immediately reported to Security and Human Resources. When life or limb are at risk, please dial 911. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources within 24 hours of the incident. * Emergency Employees report for or must remain at work in emergency situations. Dismissal or closure announcements do not apply to this position, unless instructed otherwise by your direct supervisor or a member of the Leadership Team. ## Related Videos - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)