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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # (Fluent English) Ai Solutions Architect (Spain) - **Company:** Supportyourapp - **Location:** Laza, Spain (Remote available) - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Systems Architecture, Chatbots, Zendesk, Service Stack - **Published:** September 7, 2026 - **Apply:** https://www.buscojobs.com.es/fluent-english-ai-solutions-architect-spain-en-laza-ID-369826975 ## About the Role Fluency in English; 1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies; Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT); Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features; Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools); Ability to run structured discovery/audit sessions and analyze support workflows, ticket categories, and volumes; Strong analytical skills to identify automation opportunities and inefficiencies; Experience designing scalable workflows and automation strategies; Ability to assess and prioritize initiatives based on ROI and business impact; Excellent communication skills to translate findings into clear, actionable recommendations. Will be an advantage: Basic technical understanding of integrations, APIs, and support system architecture. ## Description DescriptionWho are we?SupportYourAppis an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have ****+ people in our international community.We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products likeQuidgetand improve the customer experience every single day.About the role:We are looking for an AI Solutions Architect to join our community - someone passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments.Sounds exciting? There's more to come ?What you will do:Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times);Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high-impact automation opportunities;Evaluate clients' existing customer support platforms (Zendesk, Freshdesk, Intercom, etc.) and assess the maturity of their automation and AI feature usage;Design scalable workflow and automation strategies tailored to each client's support operations, technology stack, and business goals.;Identify and recommend AI-powered solutions such as chatbots, NLP-driven ticket classification, auto-triage systems, and agent assist tools to improve efficiency and customer experience;Develop AI readiness assessments and roadmaps that outline current-state gaps, target-state vision, and a phased implementation plan;Translate technical findings and data-driven insights into clear, actionable recommendations and executive-ready deliverables for both technical and non-technical stakeholders;Stay current on emerging AI technologies, vendor capabilities, and best practices in customer support automation to advise clients on innovation opportunities.What you need to succeed in this role:Fluency in English;1+ year of professional experience in designing AI-driven customer support automation and workflow optimization strategies;Strong understanding of customer support operations (ticketing workflows, SLAs, KPIs like CSAT, FCR, AHT);Hands-on experience with platforms such as Zendesk, Freshdesk, and Intercom, including their automation and AI features;Solid knowledge of AI applications in customer support (chatbots, NLP, auto-triage, agent assist tools);Ability to run structured discovery/audit sessions and analyze support workflows, ticket categories, and volumes;Strong analytical skills to identify automation opportunities and inefficiencies;Experience designing scalable workflows and automation strategies;Ability to assess and prioritize initiatives based on ROI and business impact;Excellent communication skills to translate findings into clear, actionable recommendations.Will be an advantage:Basic technical understanding of integrations, APIs, and support system architecture.Benefits and Perks:Providing services during business hours;Opportunity to cooperate fully remotely;Inclusive international environment;Compensation in USD;Rewards for referring friends;Balance between project workload and personal time, but also - internal health policy;Responsive leadership interested in your growth and long-lasting cooperation;Greenhouse conditions for self-development;A culture built on trust, with no time-tracking requirements.*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.You can learn more about the company and its culture by visiting ourofficial websiteand social pages onFacebook,Instagram, andLinkedIn.Are you passionate about connecting systems and driving intelligent automation? Do you thrive in fast-paced environments where you can analyze workflows, implement AI solutions, and collaborate with teams to deliver scalable, high-impact results?Grab the chance to join us and send your CV in English, pointing out your outstanding skills!Know someone perfect for the role?Refer themand get rewarded!We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.Your personal data will be processed as described in the SupportYourAppCandidate Privacy Notice.Internal job code:2LT ## Related Videos - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Chatbots are going to destroy infrastructures and your cloud bills](https://www.wearedevelopers.com/videos/1130-chatbots-are-going-to-destroy-infrastructures-and-your-cloud-bills) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Testing AI Agents: Automated Evaluation for Chatbots & RAG Systems](https://www.wearedevelopers.com/videos/100300-testing-ai-agents-automated-evaluation-for-chatbots-rag-systems) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)