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# Help Desk and Software Application Assistant

- **Company:** Andover Public Schools
- **Location:** Andover, KS, United States
- **Contract:** Permanent contract
- **Skills:** Software Applications, Databases, Pearson PowerSchool
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9da011315ed449b6

## About the Role

+ College degree or equivalent from a two-year college or technical school (preferred)
 + Detail-oriented
 + Ability to work in a positive, flexible team environment with a variety of people
 + Knowledge of human resource management
 + Demonstrate time management and organizational skills
 + Demonstrate excellent interpersonal team building, written, verbal, and listening communication skills
 + Demonstrates the ability to provide quality customer service and technology support
 + Strong troubleshooting skills
 + Ability to learn and work with databases and applications
 + Maintain a high level of customer service
 + Monitor and respond quickly to incoming requests relate to IT issues
 + Ability to respond to customers via chat, email, phone, or video
 + Ability to remain calm and friendly with frustrated users
 + Able to walk users through technical processes
 + Ability to analyze processes and recommend process improvements
Supervisor: Director of Technology

## Description

Purpose: To provide support to the Director of Technology, provide application support, and help desk support to users across the district. Coordinate activities within the office and throughout the district., + Provide technical phone and email support for the technology department.

 + Send out district-wide Help Desk communications.
 + Serve as the liaison with the district office and school administration as needed.
 + Assist with ordering equipment and supplies.
 + Assist with communication with building product support technicians..
 + Provides support for director of technology; budgets, correspondence, purchase orders, scheduling, ordering supplies, miscellaneous billings, etc
 + Receive new hardware, software, and related supplies
 + Provide inventory control for supplies and hardware
 + Stock, dispense, and bill supplies and all technology purchases
 + Create and process POs and purchases for the technology department as needed or requested with approval from the supervisor.
 + Manage access to and help prioritize activities for the Technology Director.
 + Assist with new staff/employee orientation.
 + Maintain personnel information, including time records, sick leave, vacation, and holiday pay.
 + Assist in managing department budgets.
 + Assist with PowerSchool and serve as a backup resource, and be able to train end users when needed.
 + Help maintain or manage databases, applications, and specific district tools (ClassLink)
 + Perform other duties as assigned.
Physical Requirements/Environmental Conditions:

 + Physical and emotional ability and dexterity to perform required work and move about as needed in an office work environment
 + Prolonged periods of sitting
 + Occasional lifting up to 25 lbs
Evaluation:
In accordance with Kansas Statutes and Board of Education Policy.


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