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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** PERMAPLATE - **Location:** West Valley City, UT, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, JIRA, VoIP, Microsoft Outlook, CompTIA Network+, Information Technology Operations, Virtual Private Networks (VPN), Networking Basics, Software Deployment, Virtual Machines, ServiceNow IT Service Management, Office365, Software Troubleshooting, Laptops, User Administration, User Accounts - **Published:** May 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=2f401948d5fd1895 ## About the Role This is an excellent opportunity for a motivated, service-oriented professional who enjoys problem-solving, learning new technologies, and making a meaningful impact in a growing organization., * Minimum of 2 years of experience in an IT support, help desk, or similar technical support role. * Experience supporting Microsoft 365 applications and services. * Working knowledge of Windows operating systems, desktop support, and basic networking concepts. * Experience with user account administration and general end-user support tasks. * Strong troubleshooting, organizational, and problem-solving skills. * Ability to manage multiple priorities in a fast-paced environment. * Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users. * Demonstrated customer service skills and the ability to build positive working relationships across the organization. * Ability to work independently as well as collaboratively within a team environment. * Must successfully pass a background check. Required Certification * CompTIA A+ Preferred Qualifications * CompTIA Network+ * Microsoft AZ-900 * Microsoft 365 Certified: Endpoint Administrator Associate * Experience with Jira Software and Jira Service Management * Additional CompTIA or Microsoft certifications are a plus ## Description We are seeking an IT Support Specialist to join our IT team and play a key role in supporting employees across our headquarters, secondary location, and remote workforce. This position works closely with the Systems Administrator to provide day-to-day technical support, maintain end-user systems, and contribute to ongoing IT operations and improvements., * Provide technical support for desktops, laptops, virtual machines, mobile devices, VoIP equipment, printers, scanners, and other technology assets. * Install, configure, maintain, and troubleshoot hardware, software, and peripheral devices. * Diagnose and resolve issues related to operating systems, software applications, user accounts, networking, VPN connectivity, and other end-user technology needs. * Deliver support to employees both remotely and onsite in a timely, professional, and customer-focused manner. * Manage and resolve support requests through the IT ticketing system while adhering to established service level expectations. * Perform routine user administration tasks, including account setup, password resets, drive mapping, and support within Microsoft 365 and Active Directory environments. * Assist with email account configuration and support in Outlook. * Support employee onboarding and offboarding by preparing equipment, provisioning accounts, deploying software, and completing related setup tasks. * Maintain accurate inventory records for hardware and related IT assets. * Perform scheduled maintenance, updates, and routine checks on end-user devices. * Assist the Systems Administrator with projects, system enhancements, and other departmental initiatives. * Escalate issues appropriately and collaborate with internal team members to ensure effective resolution. * Serve as a reliable point of contact for assigned technical issues from initial intake through final resolution. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)