> Markdown version of [/jobs/ext/2782994-customer-excellence-digital-transformation-partner](https://www.wearedevelopers.com/jobs/ext/2782994-customer-excellence-digital-transformation-partner). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Customer Excellence & Digital Transformation Partner - **Company:** Roche - **Location:** Barcelona, Spain - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Agile Methodology, Artificial Intelligence, SAP (Applications), Workflow Management Systems - **Published:** September 7, 2026 - **Apply:** https://www.buscojobs.com.es/customer-excellence-digital-transformation-partner-en-barcelona-ID-369464386 ## About the Role Experience in Customer Service, Supply Chain, Billing, Order Management, or related operational environments Strong communication and stakeholder management skills with a customer-oriented mindset Analytical and proactive profile with interest in process improvement and operational excellence Curious about digital transformation, automation, AI, and new technologies applied to business processes Comfortable working in dynamic, fast-paced environments with an agile and collaborative mindset Technical & Digital Skills SAP or ERP systems experience is highly valued Familiarity with CRM tools and Order-to-Cash processes Advanced Excel and strong data accuracy mindset Interest or experience in automation, digital workflows, or AI-driven solutions Understanding of Agile methodologies and continuous improvement practices Languages Fluent Spanish Professional English Catalan is a plus ## Description Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.La positionAs a Customer Excellence & Digital Transformation Partner, you will play a key role within our Supply Chain organization, combining operational Customer Service responsibilities with a strong focus on digital transformation and process optimization. This is a hybrid position designed for someone who enjoys both hands-on operational work and contributing to a more automated, efficient, and customer-centric future.You will manage daily Order-to-Cash activities while also helping identify opportunities to simplify processes, improve customer interactions, and support the transition from manual operations to digital-first solutions.Key ResponsibilitiesManage customer end to end order flow: order management, invoicing, pricing discrepancies, operational incidents and collecting activities within SAP and Order-to-Cash workflowsProvide customer support through phone and email while ensuring high-quality service and timely issue resolutionCoordinate with internal stakeholders across Supply Chain, Finance, Logistics, and Commercial teams to ensure smooth operationsIdentify repetitive manual activities and contribute ideas to improve efficiency through automation, digital tools, and AI solutionsSupport digital transformation initiatives by helping customers adopt online ordering, automated workflows, and more agile ways of workingWho You AreExperience in Customer Service, Supply Chain, Billing, Order Management, or related operational environmentsStrong communication and stakeholder management skills with a customer-oriented mindsetAnalytical and proactive profile with interest in process improvement and operational excellenceCurious about digital transformation, automation, AI, and new technologies applied to business processesComfortable working in dynamic, fast-paced environments with an agile and collaborative mindsetTechnical & Digital SkillsSAP or ERP systems experience is highly valuedFamiliarity with CRM tools and Order-to-Cash processesAdvanced Excel and strong data accuracy mindsetInterest or experience in automation, digital workflows, or AI-driven solutionsUnderstanding of Agile methodologies and continuous improvement practicesLanguagesFluent SpanishProfessional EnglishCatalan is a plusWhat We OfferAt Roche, you will join an innovative and collaborative environment where operational excellence and digital transformation go hand in hand. This role offers the opportunity to develop both customer-facing and strategic skills while contributing to projects that improve efficiency, automation, and customer experience within a global healthcare organization.Qui nous sommesUn avenir plus sain nous pousse à innover. Ensemble, plus de ******* employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.Construisons ensemble un avenir plus sain.Roche est un employeur offrant l'équité en matière d'emploi.#J-*****-Ljbffr ## Related Videos - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Independently together: how micro-applications improve developer experience + app performance](https://www.wearedevelopers.com/videos/452-independently-together-how-micro-applications-improve-developer-experience-app-performance) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Replacing Excel with SAP APIs & Python validation](https://www.wearedevelopers.com/videos/1944-replacing-excel-with-sap-apis-python-validation) - [Inside Mercedes-Benz: How CIO Katrin Lehmann is Empowering 5,000 Developers and Driving Digital Change](https://www.wearedevelopers.com/videos/1360-inside-mercedes-benz-how-cio-katrin-lehmann-is-empowering-5-000-developers-and-driving-digital-change) ## Related Articles - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)