> Markdown version of [/jobs/ext/278372-it-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/278372-it-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist I

- **Company:** COLORTECH, INC.
- **Location:** Morristown, TN, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Business Software, Cloud Storage, Issue Tracking Systems, Network Troubleshooting, Microsoft Office, Microsoft SharePoint, VPN Clients, Computer Networking Systems, Office365, Information Technology
- **Published:** May 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=50d6f1804bfeea63

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Basic understanding of Windows operating systems

 * Familiarity with Microsoft 365 applications and common business software
 * Strong problem-solving and communication skills
 * Ability to work independently and in a team environment
 * Customer service mindset with patience and professionalism

Education and Experience

 * Associate's degree
 * 1-2 years of IT support or related technical experience

## Description

The IT Support Specialist I is responsible for providing day-to-day technical support for hardware, software, and network systems across the organization. The ideal candidate is customer-focused, eager to learn, and able to troubleshoot a wide range of basic IT issues., * Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system

 * Troubleshoot and resolve hardware, software, network issues on desktops, laptops, and mobile devices
 * Install, configure, and maintain standard applications (e.g., Microsoft Office 365, VPN clients, antivirus)
 * Escalate unresolved problems to higher-level support staff when appropriate.

Documentation

 * Document issues, solutions, and processes in the IT knowledge base or Ticketing System.

Device Deployment & Lifecycle

 * Perform system imaging, deployments, and updates for laptops and desktops
 * Help deploy and configure mobile phones and accessories

IT Asset Management

 * Help manage inventory of computers, monitors, phones, and devices
 * Help maintain accurate asset records using the designated IT asset management platform

Purchasing and Logistics

 * Create purchase orders for IT hardware and accessories following established workflows
 * Track receipt and deployment of ordered equipment

Offboarding Support

 * Collect computers and devices from departing users
 * Perform laptop backups, including validation of user data on cloud storage platforms (e.g., OneDrive, SharePoint)

Projects & Compliance

 * Follow IT policies, procedures, and security standards

Supervisory Responsibilities:

No direct supervisory responsibility. Provides assignment of work, instructions, and assistance to other employees within a work group or unit. May train on an informal basis, check work for accuracy, and provide input for performance appraisals and other enroll matters., * May be responsible for the coordination of work within a department or unit.

 * May be responsible for making decisions by identifying and breaking down the facts of a specific situation
 * May assist in the development of budgets and/or monitoring of results for own work unit or project


## Related Videos

- [Startup Presentation: StorX - Future of Cloud Storage](https://www.wearedevelopers.com/videos/1176-startup-presentation-storx-future-of-cloud-storage)
- [Security Challenges of Breaking A Monolith](https://www.wearedevelopers.com/videos/362-security-challenges-of-breaking-a-monolith)
- [Databaseless Data Processing - High-Performance for Cloud-Native Apps and AI](https://www.wearedevelopers.com/videos/1024-databaseless-data-processing-high-performance-for-cloud-native-apps-and-ai)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)