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# Senior IT Helpdesk Officer

- **Company:** Nexeo
- **Location:** Brussels Metropolitan Area, Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Microsoft Office, System Center Configuration Manager, Windows PowerShell, Tablet Computers
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2851198087-senior-it-helpdesk-officer

## About the Role

* Bachelor/Master's degree or relevant experience
 * Excellent level of French AND English
 * At least 5 years of experience within a similar role
 * Proficient working knowledge of Active Directory, Mac OS, Office 365, PowerShell, SCCM and Windows 10
 * Attention to detail and a good communication, If you're motivated, flexible, open minded and ready to be a Nexeo Consultant this function of Senior IT Helpdesk Officer is made for you!

## Description

As Senior IT Helpdesk Officer, you will be responsible of the following tasks:

 * Provide 1st & 2nd line support by telephone, mail or in person
 * Active filtering, handling, coordination and follow-up of IT service requests
 * Provide user assistance in a broad sense including tablets, Smartphone's, ... via all our communication means like phone, mail, IT corner, etc.
 * Identify, track, and resolve hardware and software incidents that affect the end-users
 * Ensure Workstation Assets Management
 * Be able to master, set up and configure workstations
 * Prepare accurate and timely support documentation where required
 * Active contribution in Workplace related projects
 * Coordinate technical assistance to resolve operational issues provided by internal and external service providers
 * Liaise with external suppliers to ensure delivery to agreed standards and timescales
 * Advise on workplace & mobile architecture in a broad sense (conceptual)
 * Be a driver in innovation & improvement projects


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