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# Support Engineer

- **Company:** ThunderSoft
- **Location:** Zaventem, Belgium
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Computer Engineering, Python (Programming Language), Cloud Services, Software Engineering, Enterprise Software Applications, Information Technology
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2851196785-support-engineer

## About the Role

* Junior level software development on Android environment (nice to have)

 * Knowledge on Android Tools / ADB / Python / coding

 * Requirement analysis and workload estimates (is a must)

Special Requirements:

 * Problem solver mindset

 * Development management tools

 * Have a dedicated workspace to store materials / terminals / tools

Behavior skills:

 * Interest in technology and keeping up to date on tools and practices

 * Good communication towards team and project managers

Languages:

*:English: Must to have

 * Education Qualifications / Experience Requirements:

 * 2 to 5-year experience

 * Bachelor or master's degree in computer science, Information Technology or Computer Engineering

## Description

The role is to provide best class L2 support to our customers / maintainers using our payment POS and services. Organize your activities and ensure providing top-quality support to our clients, * Be competent at loading Ingenico terminals with software packages

 * Understand our cloud services - Terminals update / Key injection / others

 * Prepare test and production tasks on our cloud services to update devices

 * Support the L2 and L3 team to retrieve data from the customer devices

 * Investigate technical issues reported by customers / integrators SW

 * Work closely with regional and central Ingenico R&D to offer quick resolutions

 * Meet the Service Level Agreement put in place with the customer

 * When needed, lead customer support calls and meetings on technical issues and discussions

 * Support pre-sales and development opportunities as well as post-sales and customization activities

 * Manage workload and multiple activities by effectively balancing priorities and setting client expectations

 * Deliver work tasks on time and to a consistently high standard


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