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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ERP Dynamics 365 Service Delivery Manager - **Company:** Ai-driven - **Location:** Lochristi, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Agile Methodology, Microsoft Dynamics AX, Business Software, Microsoft Dynamics, PRINCE2, Scrum Methodology - **Published:** September 8, 2026 - **Apply:** https://www.aleaconnect.com/opportunities/erp-dynamics-365-service-delivery-manager-hq-brussels-lochristi ## About the Role * +3 years of demonstrable experience in Service Delivery Management. * Strong skills in building and maintaining positive relationships with clients, understanding their business needs and providing solutions. * The ability to manage ERP enhancement projects from initiation to completion, ensuring they are delivered on time, within scope and within budget. * Bring flexibility as needed to adapt changing requirements, client needs, industry and technology trends. * Experience in leading and motivating cross-functional teams, fostering a collaborative and productive work environment, including daily on-the-job coaching. * Languages: E/D It is preferred to: * Have experience in working with and/or implementing Microsoft Dynamics 365 ERP platform solutions (such as Finance or Supply Chain Management) or equivalent with any previous version such as Microsoft Dynamics AX It is a plus if you: * Have experience with and/or knowledge of ITIL service management concepts. * Have experience with and/or knowledge of project management method(s) & frameworks such as Agile, Scrum or Prince2. * Are fluent in French. ## Description As a project manager, you join a team of Business Applications professionals focused on implementing and helping to operate Microsoft Dynamics 365 ERP solutions for clients in various industries such as Retail & Consumer goods, Manufacturing and Professional Services. This team thinks global and acts local, delivering managed services of quality to our clients in Belgium and across Europe. * You are the single point of contact for a portfolio of clients, responsible to manage the operational aspects of our relationship with them. * You h elp with managing the operational service delivery (monitor and safeguard Service Level Agreements), solution roadmap, change requests, platform updates, continuous improvement tracks and new project scope. * You manage the team members and their staffing plan for client assignments (from onshore/local, nearshore and offshore communities), manage activities with third parties (such as Independent Software Vendors) and/or contractors and manage the relationship with Microsoft. * You are in charge of ensuring correct client billing and help with managing client budgets and investment plans. * You participate in their local & global communities; are a coach and mentor to (more) junior colleagues in the Belgian Business Applications team. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [The Deichmann RPA journey: Step by step with low-code automation to success](https://www.wearedevelopers.com/videos/1566-the-deichmann-rpa-journey-step-by-step-with-low-code-automation-to-success) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)