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# IT Support Engineer

- **Company:** Searchability
- **Location:** London, UK
- **Salary:** £30,000.0 - £35,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Desktop Environments, Virtual Private Networks (VPN), Network Troubleshooting, Microsoft Software, Networking Basics, TCP/IP, Cloud Platform System, Microsoft InTune, Information Technology, User Accounts
- **Published:** September 8, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-engineer/57321689

## About the Role

* Previous commercial experience within an IT Support, Helpdesk, Service Desk or IT Engineer position.
 * Experience providing support across 1st, 2nd and ideally some 3rd Line issues.
 * Strong Microsoft 365 knowledge.
 * Experience with Active Directory.
 * Good Windows 10/11 troubleshooting skills.
 * Understanding of networking fundamentals including TCP/IP, DNS, DHCP and VPNs.
 * Experience managing support tickets and troubleshooting technical issues.
 * MSP or Managed Services experience would be highly beneficial.
 * Exposure to Microsoft Azure, Entra ID, Intune or Modern Workplace technologies would be advantageous.
 * Experience supporting migrations or IT projects would be beneficial.
 * Strong communication and customer service skills.
 * Comfortable dealing directly with clients and visiting customer sites.
 * A genuine desire to develop technically and progress into a more senior engineering position., * DHCP
 * VPN
 * TCP/IP
 * Microsoft 365
 * 1st/2nd/3rd Line IT Support
 * Active Directory
 * Networking - DNS
 * MSP/Managed Services

## Description

We're looking for an IT Support Engineer to join a growing Managed IT Services provider supporting a range of SME clients across London and Surrey.

This is a varied, hands-on role where you'll gain exposure across 1st, 2nd and 3rd Line IT Support, working across Microsoft technologies, networking, infrastructure and cloud environments.

You'll be responsible for resolving day-to-day technical issues, assisting with more complex escalations and supporting senior engineers with client projects, migrations and infrastructure work.

This is a great opportunity for someone who already has a solid foundation in IT Support and wants to continue developing their technical skills within an MSP environment., * Provide 1st, 2nd and 3rd Line IT Support to a range of clients.

 * Troubleshoot and resolve hardware, software, network and infrastructure issues.
 * Support Microsoft 365 and Modern Workplace environments.
 * Administer Active Directory, user accounts, permissions and Group Policy.
 * Support Windows 10/11 desktop environments.
 * Troubleshoot networking issues including TCP/IP, DNS, DHCP and VPNs.
 * Manage support tickets through to resolution and escalate complex issues where required.
 * Assist senior engineers with Microsoft 365, cloud and infrastructure migrations.
 * Support the delivery of client IT projects.
 * Configure and deploy laptops, desktops and other IT equipment.
 * Work directly with clients both remotely and onsite.
 * Maintain accurate technical documentation and ticket updates.
 * Develop knowledge across cloud, infrastructure, networking and cyber security technologies.


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