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# 1st Line Support

- **Company:** Reed
- **Location:** London, UK
- **Salary:** £36,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Data Logging, Servicenow
- **Published:** September 8, 2026
- **Apply:** https://www.reed.co.uk/jobs/1st-line-support/57319290

## About the Role

* Previous experience in an IT support or service desk role (preferred).
 * Strong troubleshooting skills and ability to work under pressure.
 * Excellent communication and customer service skills.
 * Familiarity with tools such as Active Directory, ServiceNow, and Microsoft 365.
 * A proactive attitude and willingness to learn new technologies.

## Description

* Act as the first point of contact for IT queries via phone, email, and in-person at the IT Bar.
 * Troubleshoot and resolve Level 1 incidents and requests; escalate to Level 2 when necessary.
 * Manage and monitor incident queues in ServiceNow, ensuring accurate and detailed logging.
 * Assist with equipment requests and ensure proper asset management updates.
 * Support password resets and account troubleshooting following cybersecurity protocols.
 * Provide guidance on platforms such as My Services and assist with mobile device requests.


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