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# 1st Line support - £40k - Bradford - On-Call Rota

- **Company:** Exalto Consulting
- **Location:** Yeadon, UK
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Backup Devices, Batch Processing, Monitoring of Systems, Networking Basics, Data Logging, Servicenow
- **Published:** September 8, 2026
- **Apply:** https://www.collegerecruiter.com/job/2840678128-1st-line-support-40k-bradford-on-call-rota

## About the Role

* Minimum 2 years' service desk or 1st line IT support experience
 * Good knowledge of Windows, macOS, Microsoft 365 and basic networking
 * Experience with ITSM or ticketing tools, ideally ServiceNow
 * Strong communication and troubleshooting skills
 * Exposure to monitoring tools, batch processing, backups or mainframe operations would be beneficial but is not essential.

## Description

Exalto Consulting are looking to speak with candidates for a Business and Operations Support Engineer role based onsite in Bradford.

This is a 24x7 IT support and operations role, working 12-hour shifts on a 4 days on / 4 days off pattern, with rotating days and nights.

The role will involve:

 * Providing 1st line support across hardware, software, connectivity, password resets and Microsoft 365
 * Logging and managing tickets via phone, email and self-service channels
 * Monitoring system events, batch jobs, backups and operational alerts
 * Escalating complex or service-impacting issues to 2nd / 3rd line teams
 * Supporting business-critical systems in a busy operational environment


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