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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Application Support Specialist - **Company:** ITV plc. - **Location:** UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Artificial Intelligence, Amazon Web Services, Data Analysis, Application Configuration Access Protocols, Confluence, JIRA, Software as a Service, Intrusion Detection and Prevention, Scrum Methodology, Release Management, Cloud Services, Salesforce.Com, SQL Databases, Systems Integration, Tableau (Software), Transaction Data, Scripting, Slack, Gsuite, Marketing Cloud - **Published:** September 8, 2026 - **Apply:** https://www.collegerecruiter.com/job/2840674496-senior-application-support-specialist ## About the Role * At least 5+ years' experience in application support, configuration, or systems management, ideally within media, rights management, or SaaS platforms. * Hands-on experience with Rightsline and preferably Alliant platforms. * Strong understanding of the configuration capabilities, data models and integrations within Rightsline & Alliant. * Proven ability to deliver and support enterprise SaaS implementations across functions such as Sales, Rights, Royalties and Licensing. * Familiarity with Salesforce, Ironclad CLM and Marketing Cloud advantageous. * Experience managing change and release cycles within Agile or ITIL frameworks. * Proficiency with Jira, Confluence, Slack and Google Suite. * Excellent analytical, organisational and troubleshooting skills. * Comfortable collaborating across global time zones and supporting diverse user groups., * Strong communication and stakeholder management skills, with the ability to simplify complex technical concepts. * Proactive, self-motivated, and comfortable owning tasks end-to-end. * Highly detail-oriented with a structured approach to documentation and delivery. * Experience working in a fast-paced, matrix organisation with competing priorities. * Curiosity and enthusiasm for emerging technologies; particularly AI, automation and cloud solutions (AWS, GCP). * SQL, scripting or data analysis skills would be a distinct advantage. * A genuine passion for the media industry, rights management and digital transformation. ## Description This is a key role within our Global Partnerships transformation programme, focused on managing and enhancing ITV's Rightsline (Rights Management & Licensing) and Alliant (Royalties Management) platforms. These systems are integral to how ITV licenses and distributes content across the world; your expertise will ensure they continue to deliver maximum value, reliability, and insight for the business. Working as part of a cross-functional team, you'll oversee application configuration, integrations, and continuous improvement across the connected ecosystem; including Salesforce, Marketing Cloud, Ironclad CLM, Content Hub, GCP, and Tableau. You'll collaborate closely with both business and technical stakeholders, ensuring seamless system performance and high-quality data that enables growth, compliance, and operational excellence. This is an exciting opportunity for someone who combines strong hands-on platform experience with business acumen and a passion for supporting transformation in the media and entertainment industry., * Manage change and maintenance (with data and architecture teams) of Rightsline, Alliant and Data (GCP) solution designs, integrations and data models. * Collaborate with engineering, data, and product teams to integrate Rightsline & Alliant with ITV's ecosystem (Salesforce, Content Hub, Ironclad CLM, ERP, analytics, AI, and automation). * Stay up-to-date with ecosystem development, including Rightsline & Alliant product roadmap, integration release updates and best practices. * Support TechOps strategies to reduce manual processes and improve efficiency across the business. Business Alignment & Change Prioritisations * Partner with users and stakeholders to identify opportunities for system and process improvements. * Work with stakeholders and cross-functional teams to lead Rightsline related change and projects from inception to delivery, including testing (UAT/OAT). * Coordinate release planning and manage dependencies across teams. * Act as a subject matter expert for business users, advising on the best use of Rightsline and Alliant functionality. Problem Resolution & Continuous Improvements * Troubleshoot and resolve support issues, working within Agile Scrum and Kanban frameworks. * Optimise platform performance and drive continuous improvement. * Develop and execute QA and automation models to maintain high-quality releases. * Support product testing and validation activities, ensuring quality and compliance. * Manage vendor relationships and environment maintenance. Data & Reporting * Champion data accuracy and quality across all systems. * Develop and maintain Tableau dashboards and self-service analytics tools. * Work with business teams to ensure master and transactional data integrity. * Develop and enforce governance policies to standardise processes across teams and ensure compliance (e.g. Legal and Security, GDPR, NIST, ISO27001, UK Cyber Essentials). Service Management * Support technology operations for the integrated Global Partnerships platform. * Manage support requests, ensuring timely resolution and stakeholder communication. * Participate in service reviews and training sessions as a subject matter expert. * Support ITIL-aligned resilience and maintenance practices, including backup, recovery and observability. * System performance and security observability and threat detection as part of the overall ProdSecOps tribe responsibilities. ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Stack Overflow: Community and AI](https://www.wearedevelopers.com/videos/600-stack-overflow-community-and-ai) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [AI vs Recruiters and Applicants, Turmoil in the Games Industry, What to Put on a CV](https://www.wearedevelopers.com/videos/1363-ai-vs-recruiters-and-applicants-turmoil-in-the-games-industry-what-to-put-on-a-cv) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)